Communication and Conflict BLOG

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Welcome!

This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.

I hope they are of interest to you.

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Treat each other with respect

That we treat each other with respect, Principle 1 of the Principles of Effective

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Assumptions we make about others. A TRAINING EXERCISE to explore this

This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.

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Bullying in the workplace - How to respond effectively

This page explores the concept of bullying in the workplace and common ways of responding that don't often work and outlines ways of responding that are more effective.

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Rescuer Syndrome and how it hinders conflict resolution

The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

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A No-blame Approach to Workplace Bullying

This page looks at a no-blame approach to workplace bullying and its effectiveness and introduces the book 'How to Resolve Bullying in the Workplace'.

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Taking a No-blame approach -What it Is and Why it Helps - for example in the NHS

How a No-blame approach, an Underlying Philosophy of Mediation, has benefits for the resolution of conflict, complaints and promotes individual and organisational learning.

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The no-blame approach and the blame approach

The no-blame approach. Comparing some everyday examples of the blame-approach with a no-blame approach.

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Interpreting body language in communication and why it doesn't work.

How interpreting body language and other non-verbal behaviour leads to disconnection between people.

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Training in Mediation, Conflict Management and effective communication skills

Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.

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Communication and Conflict

A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.

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Summarising as a Practice in Effective Communication

This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.

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That we speak for ourselves using 'I-statements'

That we speak for ourselves using I-statements, Principle 5 of the Principles of Effective Communication

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Newsletter and RSS flyer - articles on conflict resolution

Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication

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That we have the right to pass, to not have to take part

That we have the right to pass, Principle 3 of the Principles of Effective Communication

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Questions?

This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life

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Conflict as Competition - An Ineffective Response to Conflict

Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.

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Conflict as a Problem to be Avoided - An Ineffective Response to Conflict

This page looks at the ineffective approach to conflict which treats it as a problem, something to be feared or avoided. Ultimately, this approach does not resolve it.

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Ownership - an Underlying Philosophy of Mediation

This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution

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Mistakes are ok - they are opportunities for learning

That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.

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Link to Communication and Conflict

This page gives you the necessary code to create a link to the Communication and Conflict website on your own website.

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Other websites related to Communication and Conflict

This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.

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Free e-book, Contemplations on Communication and Conflict

A free e-book - Contemplations on Communication and Conflict -7 articles on conflict resolution/interpersonal communication articles from the Newsletter archive.

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4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.

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confidentiality

Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.

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The Communication and Conflict website - further information about this site.

Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.

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That we don't interrupt one another - Principles of Effective Communication

That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall

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Using I-statements in effective communication

Why and how I-statements support effective communication and conflict resolution.

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What if...

I can use I statements as part of my daily vocabulary, but if the other person't does not, it will be very awkward for them to hear. This will cause them

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Effective Communication and Conflict e-book pdf

Communication and Conflict e-book - A pdf Guide to The Principles of Effective Communication and Conflict Resolution - just $7, plus a FREE Communication Skills pdf e-book.

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Comments about the Communication and Conflict website

This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.

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Challenge the behaviour and not the person - effective responses to conflict

That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.

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Conflict - Effective and ineffective responses

The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.

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Questioning skills to support effective conflict resolution

This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.

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Listening Exercise : Facts and Feelings

A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

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Workplace Bullying Allegations - How to Handle them Effectively

56 page Handbook - Deal with workplace bullying allegations effectively, whether the situation is your own or it involves someone you are supporting

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Empowerment as a feature of Mediation and Effective Conflict Resolution

Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution

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Listening and its importance in effective conflict resolution

Effective listening - It's not just down to eye contact and nodding!

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What is Mediation?

This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.

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I feel our current president is incompitent to hold office.

Although, I feel he deserves an opportunity as America is the land of opportunity.

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Principles of Effective Interpersonal Communication skills

Basic principles of effective interpersonal communication and how to apply them. This page explains The Principles of Effective Communication drawn from the experiences of mediation.

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