Communication and Conflict BLOG
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This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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Communication and Conflict
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
4-word-build, A Conflict Resolution Exercise and Teamwork Exercise
4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.
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Using I-statements in effective communication
Why and how I-statements support effective communication and conflict resolution.
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Assumptions we make about others. A TRAINING EXERCISE to explore this
This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.
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Communication and Conflict in different areas of our lives
This page looks at conflict in particular areas and applies the Principles of Effective Communication and Underlying Philosophies of Mediation as a basis for creating more constructive responses.
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Communication and Conflict in the Helping Professions
This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi
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no-blame approach
This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.
The no-blame approach and the alternative blame approach
This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.
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An Adult-Adult relationship between the mediator and client is important.
This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.
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Treat each other with respect
That we treat each other with respect, Principle 1 of the Principles of Effective
Listening Exercise : Facts and Feelings
A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.
Effective Communication and Conflict e-book
Communication and Conflict e-book - A Guide to The Principles, just $7, plus a FREE Communication Skills e-book.
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Conflict : an opportunity for learning, connection and insight
CConflict as an opportunity for learning, connection and insight
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Conflict - effective and ineffective responses - by a practicing Mediator
The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.
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Effective Interpersonal Communication skills - Principles
What is effective interpersonal communication? This page introduces Principles of Effective Communication drawn from the experiences of mediation.
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Empowerment as a feature of Mediation and Effective Conflict Resolution
Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution
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Free e-book, Contemplations on Communication and Conflict
A free e-book- Contemplations on Communication and Conflict -7 articles on conflict resolution/interpersonal communication articles from the Newsletter archive.
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Challenge the behaviour and not the person - effective responses to conflict
That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.
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Impartiality in Mediation
This page discusses impartiality, an essential Underlying Philosophy of Mediation and of
Resolving workplace disputes via effective communication and conflict resolution
This page explores resolution of workplace disputes via the use of the principles and practices described on the website.
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Newsletter and RSS flyer - articles on conflict resolution
Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication
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Interpreting body language in communication and why it doesn't work.
How interpreting body language and other non-verbal behaviour leads to disconnection between people.
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Rescuer Syndrome and how it hinders conflict resolution
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
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The Communication and Conflict website - further information about this site.
Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.
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Effective Conflict Resolution - Underlying Philosophies of Mediation
Effective conflict resolution and the practical skills involved in the practice of mediation and conflict coaching.
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That we don't interrupt one another - Principles of Effective Communicationa
That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall
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Products and Resources
This page lists the products available from the Communication and Conflict website, based on the themes and ideas described on the site
Other websites related to Communication and Conflict
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
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Conflict as Competition
Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.
confidentiality
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
Mediation is not arbitration!
Mediation is not arbitration! There is a FUNDAMENTAL difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.
Response to comment about body language article
A response to a comment made about the web page and newsletter article about body language.
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Communication Mistakes as Opportunities for learning
This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by.
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Mediator Mentoring Consultation and Conflict Coaching using Skype
Alan Sharland provides mediator mentoring consultation and conflict coaching via Skype, telephone or in person.
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Conflict Coaching in person or via Skype
Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.
Conflict Resolution Skills e-booklet
This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference
6-day Mediation Skills Training Course June/July 2012
The dates for the next CAOS Conflict Management Mediation Skills Training course are now available:
27th-29th June and 11th-13th July 2012.
Venue: St Andrews Church Centre, Mount Park Road, Ealing, London, UK W5 2RS
Cost of attendance: £1250 (concessionary rate sometimes available - please ask)
"I really enjoyed the course. It met my expectations and more. I felt that the environment created by Alan and Susie was very relaxed and trusting."
"I feel like this course is infiltrating into all aspects of my life right now! I'm currently really busy managing a team of students and I think I'm a better listener and a more empowering leader because of the course."
Telephone 020 3371 7507 for details or click on the permalink below.....
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4-day Conflict Coaching Training Course, London May/June 2012
CAOS Conflict Management is pleased to announce another 4-day Conflict Coaching Training course in May/June 2012 in London, UK.
Pre-attendance at an Introductory 'Taster' day is required for a place on the course. These are presently being held on Wednesday 18th April and Saturday 12th May 2012 at St Andrew's Church in Mount Park Road, Ealing, West London.
For further details contact CAOS on 020 3371 7507 or use the form on the Conflict Coaching Training webpage on the website (use the permalink below).
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Reflective learning as part of reflective practice in Mediation Skills Training
The use of reflective learning as part of reflective practice in experiential learning approaches to mediation training, communication skills and conflict management skills training.
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Alan Sharland -Author of Communication and Conflict website
Information about Alan Sharland, the author of the Communication and Conflict website
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