This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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Basic principles of effective interpersonal communication and how to apply them. This page explains The Principles of Effective Communication drawn from the experiences of mediation.
Alan Sharland provides mediator mentoring consultation and conflict coaching via Skype, telephone or in person.
Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.
This page explores the concept of bullying in the workplace and common ways of responding that don't often work and outlines ways of responding that are more effective.
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
This page gives you the necessary code to create a link to the Communication and Conflict website on your own website.
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.
This page discusses impartiality, an essential Underlying Philosophy of Mediation and of
Why and how I-statements support effective communication and conflict resolution.
That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall
How interpreting body language and other non-verbal behaviour leads to disconnection between people.
This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.
My co worker and I are k5 school teachers. We need some good picture books for I statement teaching. Please help if you can. I'm really sorry Sarah,
Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.
Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.
This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.
When talking about I statements responding to a behavorial statement You respond with I feel .... what is the difference when dealing with interpretive
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.
A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.
Communication and Conflict e-book - A pdf Guide to The Principles of Effective Communication and Conflict Resolution - just $7, plus a FREE Communication Skills pdf e-book.
This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.
This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution
This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.
Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution
This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.
Information about Alan Sharland, the author of the Communication and Conflict website
That we have the right to pass, Principle 3 of the Principles of Effective Communication
That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.
This page looks at the approach to conflict which treats it as a problem, something to be feared or avoided. Ultimately, this approach is an ineffective response to conflict and does not resolve it.
Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.
The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.
Effective listening - It's not just down to eye contact and nodding!
That we speak for ourselves, Principle 5 of the Principles of Effective Communication
This page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues.
That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication