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Welcome!
This blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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Other websites related to Communication and Conflict
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
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Workplace Communication and Conflict
This page considers the application of the Principles of Effective Communication and the practice of effective conflict resolution in the workplace.
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Conflict Resolution Skills e-booklet
This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference
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Communication and Conflict
Are you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl
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communication and conflict e-book
Communication and Conflict e-book about the Principles of Effective Communication and Conflict Resolution discussed on this site
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challenge the behaviour and not the person
That we challenge the behaviour and not the person, Principle 7 of the Principles of
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Ownership - an Underlying Philosophy of Mediation
This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution
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Communication and Conflict in Schools
This page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues.
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The no-blame approach and the alternative blame approach
This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.
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no-blame approach
This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.
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Body Language, Tone of Voice, What I'm wearing - They don't mean a thing.
A Newsletter article on body language and other non-verbal communication and how treating communication as a 'science' leads to disconnection between people.
Guide to the Principles
Sales page for The Guide to the Principles of Effective Communication and Conflict Resolution
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Communication and Conflict Webinar Sign Up Page,
This is the Sign Up Page for a Communication and Conflict Webinar presented by Alan Sharland
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Telephone Consultation using Skype
This page provides details of the telephone consultation service provided on the Communication and Conflict website
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Conflict Coaching
This page describes Conflict Coaching, a process designed to support people on a 1 to 1 basis who are experiencing a difficulty or destructive conflict to create more effective ways of responding.
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Using I-statements
This is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution.
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Communication Mistakes as Opportunities for learning
This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by.
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mistakes
That it is ok to make mistakes. Principle 9 of the Principles of Effective Communication.
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Questioning
This page describes how questioning is used to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.
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The Video Lounge
This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.
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Rescuer Syndrome
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
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Communication and Conflict in the Helping Professions
This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi
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Listening Exercise : Facts and Feelings
A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.
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About the Author, Alan Sharland
Information about Alan Sharland, the author of the Communication and Conflict website
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Questions?
This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life
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Interpersonal Communication
What is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation.
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Your Comments
This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.
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Conflict : an opportunity for learning, connection and insight
This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight
What is Mediation?
This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.
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speak for ourselves - 'I' statements
That we speak for ourselves, Principle 5 of the Principles of Effective Communication
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