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Welcome!
This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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Comments about the Communication and Conflict website
This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.
Permalink -- click for full blog post "Comments about the Communication and Conflict website"
Rescuer Syndrome and how it hinders conflict resolution
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
Permalink -- click for full blog post "Rescuer Syndrome and how it hinders conflict resolution"
no-blame approach
This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.
Permalink -- click for full blog post "no-blame approach"
Communication and Conflict
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
Permalink -- click for full blog post "Communication and Conflict "
From Conflict to Calm - an e-book by Cristina Diaz
From Conflict To Calm is a featured publication by Cristina Diaz. Communication and Conflict is promoting this e-book as it reflects many of the Principles and Philosophies expressed on the site.
Permalink -- click for full blog post "From Conflict to Calm - an e-book by Cristina Diaz"
Resolving workplace disputes via effective communication and conflict resolution
This page explores resolution of workplace disputes via the use of the principles and practices described on the website.
Conflict as Competition
Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.
Permalink -- click for full blog post "Conflict as Competition "
Interpreting body language in communication and why it doesn't work.
How interpreting body language and other non-verbal behaviour leads to disconnection between people.
Using I-statements in effective communication
Why and how I-statements support effective communication and conflict resolution.
Permalink -- click for full blog post "Using I-statements in effective communication"
Mistakes, experiential learning, conflict resolution articles
That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.
The Video Lounge
This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.
Permalink -- click for full blog post "The Video Lounge"
Empowerment as a feature of Effective Conflict Resolution
Why supporting empowerment is a crucial aim in any approach to effective conflict resolution
Permalink -- click for full blog post "Empowerment as a feature of Effective Conflict Resolution"
Mediation is not arbitration!
Mediation is not arbitration! There is a FUNDAMENTAL difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.
Permalink -- click for full blog post "Mediation is not arbitration!"
What is Mediation?
This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.
Permalink -- click for full blog post "What is Mediation?"
Communication and Conflict in the Helping Professions
This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi
Permalink -- click for full blog post "Communication and Conflict in the Helping Professions"
The no-blame approach and the alternative blame approach
This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.
Permalink -- click for full blog post "The no-blame approach and the alternative blame approach"
Listening Exercise : Facts and Feelings
A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.
Permalink -- click for full blog post "Listening Exercise : Facts and Feelings"
Communication skills and Conflict resolution skills
This page looks at the skills involved in practicing both effective communication and effective conflict resolution
Permalink -- click for full blog post "Communication skills and Conflict resolution skills"
4-word-build, conflict resolution exercise
4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.
Permalink -- click for full blog post "4-word-build, conflict resolution exercise"
Effective Conflict Resolution
Effective conflict resolution and the practical skills involved in the practice of mediation.
Permalink -- click for full blog post "Effective Conflict Resolution"
Treat each other with respect
That we treat each other with respect, Principle 1 of the Principles of Effective
Permalink -- click for full blog post "Treat each other with respect"
Conflict - effective and ineffective responses - by a practicing Mediator
The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.
Effective Communication and Conflict e-book
Communication and Conflict e-book - A Guide to The Principles, just $7, plus a FREE Communication Skills e-book.
Permalink -- click for full blog post "Effective Communication and Conflict e-book "
Questioning skills to support of effective conflict resolution
This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.
Effective Interpersonal Communication skills - Principles
What is effective interpersonal communication? This page introduces Principles of Effective Interpersonal Communication drawn from the experiences of mediation.
Permalink -- click for full blog post "Effective Interpersonal Communication skills - Principles"
Conflict Coaching in person or via Skype
Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.
Permalink -- click for full blog post "Conflict Coaching in person or via Skype"
Conflict : an opportunity for learning, connection and insight
This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight
Listening - the importance of effective listening in conflict resolution
Effective listening - It's not just down to eye contact and nodding!
Site Map
This is the sitemap for the Communication and Conflict website.
Permalink -- click for full blog post "Site Map"
Group Conflict Coaching at St Ethelburga's Centre for Reconciliation and Peace
Alan is delighted to be providing Group Conflict Coaching through his organisation CAOS Conflict Management at St Ethelburga's Centre for Reconciliation and Peace beginning in mid November 2011.
In 1993 St Ethelburga's was destroyed by an IRA bomb.
Now 10,000 people a year from all over the world meet there to share stories, skills and insights about how we can build relationships across divisions of conflict, culture and religion. - taken from the St Ethelburga's website.
Link to Communication and Conflict
This page gives you the necessary code to create a link to the Communication and Conflict website on your own website.
Permalink -- click for full blog post "Link to Communication and Conflict"
Alan Sharland -Author of Communication and Conflict website
Information about Alan Sharland, the author of the Communication and Conflict website
Questions?
This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life
Permalink -- click for full blog post "Questions? "
Build your own website - Site Build It! shows you how...
Build your own website - on this page, Alan explains how he was able to build his own website using Site Build It!
Permalink -- click for full blog post "Build your own website - Site Build It! shows you how..."
Donate to Communication and Conflict
If you feel that this website has helped you in some way, please make a donation in recognition of this.
Permalink -- click for full blog post "Donate to Communication and Conflict "
Conflict Coaching Project Starts at Brunel University
Brunel University are continuing to work with CAOS Conflict Management to provide conflict management support within the university for both staff and students by setting up a Conflict Coaching project, which begins operating as a service on 3rd October 2011.
Conflict Coaching was developed by Alan Sharland and colleagues at Hillingdon Community Mediation during 2009 -2011 and Alan now offers training in this skill via his new organisation CAOS Conflict Management.
Mediator Mentoring and Conflict Coaching using Skype
This page provides details of the telephone consultation service provided on the Communication and Conflict website
Permalink -- click for full blog post "Mediator Mentoring and Conflict Coaching using Skype"
Training in Mediation, Conflict Management and effective communication skills
Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.
Other websites related to Communication and Conflict
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
Permalink -- click for full blog post "Other websites related to Communication and Conflict "
Examples of Ineffective and Effective Workplace Communication
When I look back on what work experiences I have loved as well as those I didn’t love as much, I find that whether I like a job or not has as much to do
New! Comments
Have your say about what you just read! Leave me a comment in the box below.
Putting Effective Communication and Conflict Resolution into practise:
If you like the approach described on this site that supports the resolution of conflict and promotes effective, mindful communication, you may want to visit Alan's organisation website at CAOS Conflict Management. Click on the image link below to visit his site. A new page opens.
CAOS Conflict Management provides:
- Mediation
- Mediation Training
- Conflict Coaching
- Conflict Coaching Training
- Training and consultancy in conflict management and communication skills
Please CONTACT CAOS if you have an enquiry about any of these services or
020 3371 7507
Please Donate
If you feel that this website has helped you in some way and you'd like to support my aim of promoting...
Mindful Communication, Growth Through Conflict
...then please donate any amount you feel is appropriate to help me in that aim and to continue to support people in communicating more effectively and resolving conflict.
For donations over $5 I will send you a copy of The Guide to the Principles of Effective Communication and Conflict Resolution and The Simple Effective Skills of Conflict Resolution
CAOS Conflict Management
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