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Welcome!
This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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Assumptions we make about others. A training exercise to explore this.
This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.
Communication and Conflict
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
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Effective interpersonal communication, conflict resolution articles
Communication and Conflict e-book about the Principles of Effective Communication and Conflict Resolution discussed on this site
no-blame approach
This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.
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The no-blame approach and the alternative blame approach
This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.
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Guide to the Principles
Sales page for The Guide to the Principles of Effective Communication and Conflict Resolution
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Mistakes, experiential learning, conflict resolution articles
That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.
confidentiality
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
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Effective interpersonal communication, speak but not too often or for too long
That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication
The Video Lounge
This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.
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Effective Interpersonal Communication
What is effective interpersonal communication? This page lists a set of links to Effective Interpersonal Communication articles drawn from the experiences of mediation.
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Other websites related to Communication and Conflict
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
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What is a 'bully'?
A very common phrase used when there is a breakdown in a relationship or in communication is to say 'He/She's a bully!'. But what is a bully? Often there will be different interpretations of behaviour meaning some people see someone as a bully, others see them as 'passionate' or determined or assertive.
But how others see someone we think of as a 'bully' doesn't, in itself, help much. What matters is how WE respond to the behaviour we see as signifying a bully. Do we withdraw and complain, do we reflect on why their actions upset us? Do we try to develop new ways of responding?
Often the label itself is enough to paralyse the labeller into passivity. Supporting someone in this situation through helping them reflect on their response and how they can respond in ways that support them is the first step to getting rid of 'the bully'.
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The impact of labels on communication and conflict resolution
This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.
Impartiality
This page discusses impartiality, an essential Underlying Philosophy of Mediation and of
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Articles on Conflict Resolution
Articles on Conflict Resolution.The underlying thinking and practical skills involved in effective conflict resolution.
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Conflict as a Problem
This page looks at the approach to conflict which treats it as a problem, something to be feared or avoided. Ultimately, this approach is an ineffective response to conflict and does not resolve it.
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Listening - the importance of effective listening in conflict resolution
This page describes in detail the practice and purpose and importance of effective listening in conflict resolution. Barriers to effective listening. It's not just down to eye contact and nodding!
Communication and Conflict in Schools
This page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues.
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Conflict : an opportunity for learning, connection and insight
This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight
Empowerment
This describes why empowerment is a crucial aim in any approach to effective conflict resolution
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Squirrel Inc
Squirrel Inc.: A Fable of Leadership Through Storytelling I think the benefits of storytelling as a communication technique are really under-rated. This
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Sweat Your Prayers by Gabrielle Roth
Sweat Your Prayers: Movement as Spiritual Practice Is a way to communicate and overcome many different conflicts within each of us ~ through movement
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Mediation - it's not arbitration!
There is a fundamental difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.
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Build your own website
Build your own website - on this page, Alan explains how he was able to communicate his interests in the area of mediation, conflict resolution and communication skills by building his own website
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challenge the behaviour and not the person
That we challenge the behaviour and not the person, The importance of effective communication skills.
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Conflict as Competition
This page looks at the concept of conflict as a competition. This is probably the most destructive approach to conflict and is the basis of the 'justification' for most physical violence and war.
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Ownership - an Underlying Philosophy of Mediation
This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution
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Listening Exercise : Facts and Feelings
A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.
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An Adult-Adult relationship between the mediator and client is important.
This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.
Questioning skills
This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.
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summarising
This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.
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Workplace Conflict Resolution and Communication
This page considers workplace conflict resolution via the use of the Principles of Effective (workplace) communication
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Conflict
This page looks at 3 main ways of seeing or approaching conflict and how each one has different implications for the outcome.
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The Tao of Tango
The Tao of Tango Tango needs clear mind for communication and I find this book rebases me on and off the dance floor when I need to communicate and avoid
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The Communication and Conflict website - further information about this site.
This page explains more about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.
Treat each other with respect
That we treat each other with respect, Principle 1 of the Principles of Effective
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Communication skills and Conflict resolution skills
This page looks at the skills involved in practicing both effective communication and effective conflict resolution
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Using I-statements
This is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution.
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Book Reviews
This page contains a list of book reviews, all of which relate to supporting effective interpersonal communication and conflict resolution
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