This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.
How could the statement I feel you don't understand.... be restated? I think this statement is often used to express a thought and results in blame and
This page discusses impartiality, an essential Underlying Philosophy of Mediation and of
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
This page explores the concept of bullying in the workplace and common ways of responding that don't often work and outlines ways of responding that are more effective.
Information about Alan Sharland, the author of the Communication and Conflict website
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.
I love how I-Statements help express myself in a non angry way.
Why and how I-statements support effective communication and conflict resolution.
CAOS Conflict Management - A London UK based organisation providing mediation, conflict coaching and training and consultancy in conflict management.
This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.
This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.
I find that I-Statements really improve my communication. They are a great way to express how I'm feeling without the anger being expressed through my
56 page Handbook - Deal with workplace bullying allegations effectively, whether the situation is your own or it involves someone you are supporting
Basic principles of effective interpersonal communication and how to apply them. This page explains The Principles of Effective Communication drawn from the experiences of mediation.
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.
Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution
Moving to the ultra conservative southeast US was a very upsetting experience. All kinds of horrible assumptions were made about me to the point of putting
This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.
Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.
Alan Sharland provides conflict coaching via Skype, FaceTime, Google hangout telephone or in person.
Sweat Your Prayers: Movement as Spiritual Practice Is a way to communicate and overcome many different conflicts within each of us ~ through movement
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This page gives you the necessary code to create a link to the Communication and Conflict website on your own website.
That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall
How interpreting body language and other non-verbal behaviour leads to disconnection between people.
This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.
My co worker and I are k5 school teachers. We need some good picture books for I statement teaching. Please help if you can. I'm really sorry Sarah,
Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.
Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.
This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.
When talking about I statements responding to a behavorial statement You respond with I feel .... what is the difference when dealing with interpretive
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.
A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.
Communication and Conflict e-book - A pdf Guide to The Principles of Effective Communication and Conflict Resolution - just $7, plus a FREE Communication Skills pdf e-book.
This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.
This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution