Communication and Conflict BLOG

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Welcome!

This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.

I hope they are of interest to you.

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Bullying in the workplace - How to respond effectively

This page explores the concept of bullying in the workplace and common ways of responding that don't often work and outlines ways of responding that are more effective.

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That we don't interrupt one another - Principles of Effective Communicationa

That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall

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Interpreting body language in communication and why it doesn't work.

How interpreting body language and other non-verbal behaviour leads to disconnection between people.

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Other websites related to Communication and Conflict

This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.

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summarising

This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.

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I need help please

My co worker and I are k5 school teachers. We need some good picture books for I statement teaching. Please help if you can. I'm really sorry Sarah,

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The Communication and Conflict website - further information about this site.

Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.

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Rescuer Syndrome and how it hinders conflict resolution

The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

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What is Mediation?

This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.

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Using I-statements in effective communication

Why and how I-statements support effective communication and conflict resolution.

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Principles of Effective Interpersonal Communication skills

Basic principles of effective interpersonal communication and how to apply them. This page explains The Principles of Effective Communication drawn from the experiences of mediation.

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Training in Mediation, Conflict Management and effective communication skills

Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.

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The impact of labels on communication and conflict resolution

This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.

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Behavioral or interpretive

When talking about I statements responding to a behavorial statement You respond with I feel .... what is the difference when dealing with interpretive

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confidentiality

Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.

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Challenge the behaviour and not the person - effective responses to conflict

That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.

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Communication and Conflict

A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.

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Listening Exercise : Facts and Feelings

A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

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Effective Communication and Conflict e-book pdf

Communication and Conflict e-book - A pdf Guide to The Principles of Effective Communication and Conflict Resolution - just $7, plus a FREE Communication Skills pdf e-book.

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Questioning skills to support effective conflict resolution

This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.

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Ownership - an Underlying Philosophy of Mediation

This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution

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Impartiality in Mediation

This page discusses impartiality, an essential Underlying Philosophy of Mediation and of

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An Adult-Adult relationship between the mediator and client is important.

This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.

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no-blame approach

This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.

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Empowerment as a feature of Mediation and Effective Conflict Resolution

Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution

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Comments about the Communication and Conflict website

This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.

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Alan Sharland -Author of Communication and Conflict website

Information about Alan Sharland, the author of the Communication and Conflict website

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That we have the right to pass, to not have to take part

That we have the right to pass, Principle 3 of the Principles of Effective Communication

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Mistakes, experiential learning, conflict resolution articles

That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.

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Conflict Coaching in person or via Skype

Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.

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Conflict as a Problem

This page looks at the approach to conflict which treats it as a problem, something to be feared or avoided. Ultimately, this approach is an ineffective response to conflict and does not resolve it.

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Conflict as Competition

Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.

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Conflict - effective and ineffective responses - by a practicing Mediator

The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.

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Listening - the importance of effective listening in conflict resolution

Effective listening - It's not just down to eye contact and nodding!

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That we speak for ourselves - 'I' statements

That we speak for ourselves, Principle 5 of the Principles of Effective Communication

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Communication and Conflict in Schools

This page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues.

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That we speak but not too often or for too long

That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication

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Conflict : an opportunity for learning, connection and insight

CConflict as an opportunity for learning, connection and insight

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The Video Lounge

This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.

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Effective Conflict Resolution - Underlying Philosophies of Mediation

Effective conflict resolution and the practical skills involved in the practice of mediation and conflict coaching.

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