This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
To receive notice of updates on the Communication and Conflict website or about any of the observations or information postings in this Communication and Conflict blog, click on the orange RSS button below the Navigation bars to the left.
If you want to know more about RSS, click on the 'What's an RSS feed?' link.
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.
Why and how I-statements support effective communication and conflict resolution.
This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.
This page looks at conflict in particular areas and applies the Principles of Effective Communication and Underlying Philosophies of Mediation as a basis for creating more constructive responses.
This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi
This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.
This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.
This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.
That we treat each other with respect, Principle 1 of the Principles of Effective
A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.
Communication and Conflict e-book - A Guide to The Principles, just $7, plus a FREE Communication Skills e-book.
CConflict as an opportunity for learning, connection and insight
The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.
What is effective interpersonal communication? This page introduces Principles of Effective Communication drawn from the experiences of mediation.
Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution
A free e-book- Contemplations on Communication and Conflict -7 articles on conflict resolution/interpersonal communication articles from the Newsletter archive.
That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.
This page discusses impartiality, an essential Underlying Philosophy of Mediation and of
This page explores resolution of workplace disputes via the use of the principles and practices described on the website.
Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication
How interpreting body language and other non-verbal behaviour leads to disconnection between people.
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.
Effective conflict resolution and the practical skills involved in the practice of mediation and conflict coaching.
That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall
This page lists the products available from the Communication and Conflict website, based on the themes and ideas described on the site
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
Mediation is not arbitration! There is a FUNDAMENTAL difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.
A response to a comment made about the web page and newsletter article about body language.
This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by.
Alan Sharland provides mediator mentoring consultation and conflict coaching via Skype, telephone or in person.
Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.
This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference
The dates for the next CAOS Conflict Management Mediation Skills Training course are now available:
27th-29th June and 11th-13th July 2012.
Venue: St Andrews Church Centre, Mount Park Road, Ealing, London, UK W5 2RS
Cost of attendance: £1250 (concessionary rate sometimes available - please ask)
"I really enjoyed the course. It met my expectations and more. I felt that the environment created by Alan and Susie was very relaxed and trusting."
"I feel like this course is infiltrating into all aspects of my life right now! I'm currently really busy managing a team of students and I think I'm a better listener and a more empowering leader because of the course."
Telephone 020 3371 7507 for details or click on the permalink below.....
CAOS Conflict Management is pleased to announce another 4-day Conflict Coaching Training course in May/June 2012 in London, UK.
Pre-attendance at an Introductory 'Taster' day is required for a place on the course. These are presently being held on Wednesday 18th April and Saturday 12th May 2012 at St Andrew's Church in Mount Park Road, Ealing, West London.
For further details contact CAOS on 020 3371 7507 or use the form on the Conflict Coaching Training webpage on the website (use the permalink below).
The use of reflective learning as part of reflective practice in experiential learning approaches to mediation training, communication skills and conflict management skills training.
Information about Alan Sharland, the author of the Communication and Conflict website