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Welcome!
This blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
To receive notice of updates on the Communication and Conflict website or about any of the observations or information postings in this blog, click on the orange RSS button below the Navigation bars to the left.
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Interpersonal Communication
What is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation.
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Communication and Conflict
Are you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl
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Listening
This page describes in detail the practice and purpose of effective listening in conflict resolution. It's not just down to eye contact and nodding!
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4-word-build
4-word build - an excellent exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.
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Telephone Consultation using Skype
This page provides details of the telephone consultation service provided on the Communication and Conflict website
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Conflict Resolution Skills e-booklet
This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference
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Guide to the Principles of Effective Communication and Conflict Resolution
Guide to the Principles of Effective Communication and Conflict Resolution, e-book about the Principles discussed on this site
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Rescuer Syndrome
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
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Mediation - it's not arbitration!
There is a fundamental difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.
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Other websites related to Communication and Conflict
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
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The Video Lounge
This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.
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Empowerment
This describes why empowerment is a crucial aim in any approach to effective conflict resolution
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challenge the behaviour and not the person
That we challenge the behaviour and not the person, Principle 7 of the Principles of
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Newsletter and RSS flyer
This is a pop-up page to offer the opportunity to subscribe to the C&C Newsletter and the C&C blog
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The impact of labels on communication and conflict resolution
This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.
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Free e-book, Contemplations on Communication and Conflict
This page is a sign up page for the free e-book Contemplations on Communication and Conflict which is made up of 7 articles taken from the site's Newsletter.
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Walk Innovation - a Communication and Conflict featured website
This page describes Walk Innovation, an approach to achieving wealth, health and happiness through the medium of walking and talking
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Conflict
This page looks at 3 main ways of seeing or approaching conflict and how each one has different implications for the outcome.
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Products and Resources
This page lists the products available from the Communication and Conflict website, based on the themes and ideas described on the site
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Training
This page offers training based on the ideas and approaches discussed on this website.
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Communication skills and Conflict resolution skills
This page looks at the skills involved in practicing both effective communication and effective conflict resolution
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Workplace Communication and Conflict
This page considers the application of the Principles of Effective Communication and the practice of effective conflict resolution in the workplace.
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Questions?
This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life
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Conflict Resolution
The underlying thinking and practical skills involved in effective conflict resolution
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Using I-statements
This is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution.
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Body Language, Tone of Voice, What I'm wearing - They don't mean a thing.
A Newsletter article on body language and other non-verbal communication and how treating communication as a 'science' leads to disconnection between people.
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About the Author, Alan Sharland
Information about Alan Sharland, the author of the Communication and Conflict website
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Your Comments
This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.
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Treat each other with respect
That we treat each other with respect, Principle 1 of the Principles of Effective
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confidentiality
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
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