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Welcome! This blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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Other websites related to Communication and ConflictThis page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site. Permalink -- click for full blog post "Other websites related to Communication and Conflict " Workplace Communication and ConflictThis page considers the application of the Principles of Effective Communication and the practice of effective conflict resolution in the workplace. Permalink -- click for full blog post "Workplace Communication and Conflict" Conflict Resolution Skills e-bookletThis e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference Permalink -- click for full blog post "Conflict Resolution Skills e-booklet" Communication and ConflictAre you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl Permalink -- click for full blog post "Communication and Conflict " communication and conflict e-bookCommunication and Conflict e-book about the Principles of Effective Communication and Conflict Resolution discussed on this site Permalink -- click for full blog post "communication and conflict e-book" challenge the behaviour and not the personThat we challenge the behaviour and not the person, Principle 7 of the Principles of Permalink -- click for full blog post "challenge the behaviour and not the person" Ownership - an Underlying Philosophy of MediationThis page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution Permalink -- click for full blog post "Ownership - an Underlying Philosophy of Mediation" Communication and Conflict in SchoolsThis page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues. Permalink -- click for full blog post "Communication and Conflict in Schools" The no-blame approach and the alternative blame approachThis page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach. Permalink -- click for full blog post "The no-blame approach and the alternative blame approach" no-blame approachThis pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed. Permalink -- click for full blog post "no-blame approach" Body Language, Tone of Voice, What I'm wearing - They don't mean a thing.A Newsletter article on body language and other non-verbal communication and how treating communication as a 'science' leads to disconnection between people. Guide to the PrinciplesSales page for The Guide to the Principles of Effective Communication and Conflict Resolution Permalink -- click for full blog post "Guide to the Principles" Communication and Conflict Webinar Sign Up Page,This is the Sign Up Page for a Communication and Conflict Webinar presented by Alan Sharland Permalink -- click for full blog post "Communication and Conflict Webinar Sign Up Page, " Telephone Consultation using SkypeThis page provides details of the telephone consultation service provided on the Communication and Conflict website Permalink -- click for full blog post "Telephone Consultation using Skype" Conflict CoachingThis page describes Conflict Coaching, a process designed to support people on a 1 to 1 basis who are experiencing a difficulty or destructive conflict to create more effective ways of responding. Permalink -- click for full blog post "Conflict Coaching" Using I-statementsThis is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution. Permalink -- click for full blog post "Using I-statements" Communication Mistakes as Opportunities for learningThis page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by. Permalink -- click for full blog post "Communication Mistakes as Opportunities for learning" mistakesThat it is ok to make mistakes. Principle 9 of the Principles of Effective Communication. Permalink -- click for full blog post "mistakes" QuestioningThis page describes how questioning is used to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them. Permalink -- click for full blog post "Questioning" The Video LoungeThis page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution. Permalink -- click for full blog post "The Video Lounge" Rescuer SyndromeThe Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support. Permalink -- click for full blog post "Rescuer Syndrome" Communication and Conflict in the Helping ProfessionsThis page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi Permalink -- click for full blog post "Communication and Conflict in the Helping Professions" Listening Exercise : Facts and FeelingsA listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation. Permalink -- click for full blog post "Listening Exercise : Facts and Feelings" About the Author, Alan SharlandInformation about Alan Sharland, the author of the Communication and Conflict website Permalink -- click for full blog post "About the Author, Alan Sharland" Questions?This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life Permalink -- click for full blog post "Questions? " Interpersonal CommunicationWhat is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation. Permalink -- click for full blog post "Interpersonal Communication" Your CommentsThis page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful. Permalink -- click for full blog post "Your Comments" Conflict : an opportunity for learning, connection and insightThis page describes an approach to conflict that sees it as an opportunity for learning, connection and insight What is Mediation?This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works. Permalink -- click for full blog post "What is Mediation?" speak for ourselves - 'I' statementsThat we speak for ourselves, Principle 5 of the Principles of Effective Communication Permalink -- click for full blog post "speak for ourselves - 'I' statements"
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