http://www.communicationandconflict.com/Communication-blog.html The Communication and Conflict blog brings you page updates and observations on communication and conflict in daily life. en-us Communication Thu, 24 Jul 2008 22:35:50 GMT Thu, 24 Jul 2008 22:35:50 GMT communicationandconflict.com http://www.communicationandconflict.com/training.html This page offers training based on the ideas and approaches discussed on this website. Thu, 24 Jul 2008 22:35:50 GMT http://www.communicationandconflict.com/assumptions.html This page describes a training exercise used to explore the assumptions we make about others when we meet them. Thu, 24 Jul 2008 22:18:20 GMT http://www.communicationandconflict.com/impartiality.html This page discusses impartiality, an essential Underlying Philosophy of Mediation and of Thu, 24 Jul 2008 22:12:46 GMT http://www.communicationandconflict.com/summarising.html This page describes in detail the practice and purpose of summarising in effective communication and conflict resolution. Thu, 24 Jul 2008 22:09:36 GMT http://www.communicationandconflict.com/index.html Are you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl Thu, 24 Jul 2008 21:50:56 GMT http://www.communicationandconflict.com/websites.html This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site. Thu, 24 Jul 2008 20:25:53 GMT http://www.communicationandconflict.com/author.html Information about Alan Sharland, the author of the Communication and Conflict website Thu, 24 Jul 2008 20:01:00 GMT http://www.communicationandconflict.com/respect.html That we treat each other with respect, Principle 1 of the Principles of Effective Wed, 23 Jul 2008 21:04:02 GMT http://www.communicationandconflict.com/interpersonal-communication.html What is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation. Tue, 22 Jul 2008 21:39:09 GMT http://www.communicationandconflict.com/empowerment.html This describes why empowerment is a crucial aim in any approach to effective conflict resolution Tue, 22 Jul 2008 21:05:40 GMT http://www.communicationandconflict.com/ownership.html This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution Tue, 22 Jul 2008 21:01:53 GMT http://www.communicationandconflict.com/learning.html This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight Tue, 22 Jul 2008 20:58:35 GMT http://www.communicationandconflict.com/conflict-resolution.html The underlying thinking and practical skills involved in effective conflict resolution Tue, 22 Jul 2008 20:52:39 GMT http://www.communicationandconflict.com/mistakes.html That it is ok to make mistakes. Principle 9 of the Principles of Effective Communication. Tue, 22 Jul 2008 15:25:01 GMT http://www.communicationandconflict.com/consultation.html This page provides details of the telephone consultation service provided on the Communication and Conflict website Tue, 22 Jul 2008 11:22:09 GMT http://www.communicationandconflict.com/rss-ezine-flyer.html This is a pop-up page to offer the opportunity to subscribe to the C&C Newsletter and the C&C blog Sun, 20 Jul 2008 22:01:51 GMT http://www.communicationandconflict.com/no-blame.html This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed. Sat, 19 Jul 2008 10:13:31 GMT http://www.communicationandconflict.com/workplace.html This page considers the application of the Principles of Effective Communication and the practice of effective conflict resolution in the workplace. Thu, 17 Jul 2008 00:15:41 GMT http://www.communicationandconflict.com/volunteer.html That we do not volunteer others, Principle 4 of The Principles of Effective Communication Thu, 17 Jul 2008 00:13:44 GMT http://www.communicationandconflict.com/video.html This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution. Thu, 17 Jul 2008 00:11:49 GMT http://www.communicationandconflict.com/speak.html That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Communication Thu, 17 Jul 2008 00:08:32 GMT http://www.communicationandconflict.com/speak-for.html That we speak for ourselves, Principle 5 of the Principles of Effective Communication Thu, 17 Jul 2008 00:04:57 GMT http://www.communicationandconflict.com/schools.html This page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues. Wed, 16 Jul 2008 23:52:12 GMT http://www.communicationandconflict.com/right-to-pass.html That we have the right to pass, Principle 3 of the Principles of Effective Communication Wed, 16 Jul 2008 23:47:51 GMT http://www.communicationandconflict.com/Rescuer.html The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support. Wed, 16 Jul 2008 23:43:36 GMT http://www.communicationandconflict.com/reflective_learning.html This page looks at the use of a simple reflective learning process used in an experiential learning approach to training in mediation, communication skills and conflict management skills Wed, 16 Jul 2008 22:40:01 GMT http://www.communicationandconflict.com/questioning.html This page describes how questioning is used to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them. Wed, 16 Jul 2008 22:19:10 GMT http://www.communicationandconflict.com/problem.html This page looks at the approach to conflict which treats it as a problem, something to be feared or avoided. Ultimately, this approach is an ineffective response to conflict and does not resolve it. Wed, 16 Jul 2008 21:55:30 GMT http://www.communicationandconflict.com/no-blame_approach.html This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach. Wed, 16 Jul 2008 21:49:09 GMT http://www.communicationandconflict.com/mistakes_as_opportunities.html This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by. Wed, 16 Jul 2008 21:32:37 GMT http://www.communicationandconflict.com/listening.html This page describes in detail the practice and purpose of effective listening in conflict resolution. It's not just down to eye contact and nodding! Wed, 16 Jul 2008 21:05:45 GMT http://www.communicationandconflict.com/listening-exercise.html A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation. Wed, 16 Jul 2008 21:04:59 GMT http://www.communicationandconflict.com/labels.html This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution. Wed, 16 Jul 2008 21:03:35 GMT http://www.communicationandconflict.com/interrupt.html That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall Wed, 16 Jul 2008 21:01:26 GMT http://www.communicationandconflict.com/i-statements.html This is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution. Wed, 16 Jul 2008 20:59:43 GMT http://www.communicationandconflict.com/helping-professions.html This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi Wed, 16 Jul 2008 20:58:58 GMT http://www.communicationandconflict.com/conflict.html This page looks at 3 main ways of seeing or approaching conflict and how each one has different implications for the outcome. Wed, 16 Jul 2008 20:42:10 GMT http://www.communicationandconflict.com/confidentiality.html Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution. Wed, 16 Jul 2008 20:39:58 GMT http://www.communicationandconflict.com/competition.html This page looks at the conception of conflict as a competition. This is probably the most destructive approach to conflict and is the basis of the 'justification' for most physical violence and war. Wed, 16 Jul 2008 19:58:08 GMT http://www.communicationandconflict.com/communication_and_conflict.html This page takes you further into the details and thinking behind the Communication and Conflict website Wed, 16 Jul 2008 19:44:17 GMT http://www.communicationandconflict.com/challenge.html That we challenge the behaviour and not the person, Principle 7 of the Principles of Wed, 16 Jul 2008 19:43:20 GMT http://www.communicationandconflict.com/body_language.html A Newsletter article on body language and other non-verbal communication and how treating communication as a 'science' leads to disconnection between people. Wed, 16 Jul 2008 19:39:05 GMT http://www.communicationandconflict.com/Adult-Adult.html This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective. Wed, 16 Jul 2008 19:37:48 GMT http://www.communicationandconflict.com/4-word-build.html 4-word build - an excellent exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view. Wed, 16 Jul 2008 19:19:39 GMT http://www.communicationandconflict.com/body_language_response.html A response to a comment made about the web page and newsletter article about body language. Sun, 13 Jul 2008 22:23:15 GMT http://www.communicationandconflict.com/comments.html This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful. Sat, 05 Jul 2008 17:23:55 GMT http://www.communicationandconflict.com/conflict-in.html This page looks at conflict in particular areas and applies the Principles of Effective Communication and Underlying Philosophies of Mediation as a basis for creating more constructive responses. Wed, 02 Jul 2008 19:28:02 GMT http://www.communicationandconflict.com/sitemap.html This is the sitemap for the Communication and Conflict website. Fri, 27 Jun 2008 02:35:34 GMT http://www.communicationandconflict.com/skills.html This page looks at the skills involved in practicing both effective communication and effective conflict resolution Wed, 25 Jun 2008 21:05:02 GMT http://www.communicationandconflict.com/questions.html This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life Wed, 25 Jun 2008 20:34:04 GMT