Communication and Conflict BLOG

Comments about the Communication and Conflict website

Fri, 27 Jan 2012 16:11:45 GMT

This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.

Rescuer Syndrome and how it hinders conflict resolution

Fri, 27 Jan 2012 15:44:58 GMT

The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

no-blame approach

Fri, 20 Jan 2012 18:12:07 GMT

This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.

Communication and Conflict

Wed, 18 Jan 2012 18:15:35 GMT

A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.

From Conflict to Calm - an e-book by Cristina Diaz

Wed, 18 Jan 2012 09:58:21 GMT

From Conflict To Calm is a featured publication by Cristina Diaz. Communication and Conflict is promoting this e-book as it reflects many of the Principles and Philosophies expressed on the site.

Resolving workplace disputes via effective communication and conflict resolution

Tue, 10 Jan 2012 03:24:29 GMT

This page explores resolution of workplace disputes via the use of the principles and practices described on the website.

Conflict as Competition

Mon, 02 Jan 2012 15:48:04 GMT

Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.

Interpreting body language in communication and why it doesn't work.

Sun, 18 Dec 2011 13:29:53 GMT

How interpreting body language and other non-verbal behaviour leads to disconnection between people.

Using I-statements in effective communication

Sun, 18 Dec 2011 13:01:11 GMT

Why and how I-statements support effective communication and conflict resolution.

Mistakes, experiential learning, conflict resolution articles

Tue, 13 Dec 2011 20:39:08 GMT

That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.

The Video Lounge

Fri, 09 Dec 2011 21:46:18 GMT

This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.

Empowerment as a feature of Effective Conflict Resolution

Fri, 09 Dec 2011 21:39:43 GMT

Why supporting empowerment is a crucial aim in any approach to effective conflict resolution

Mediation is not arbitration!

Fri, 09 Dec 2011 21:37:57 GMT

Mediation is not arbitration! There is a FUNDAMENTAL difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.

What is Mediation?

Fri, 09 Dec 2011 21:33:49 GMT

This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.

Communication and Conflict in the Helping Professions

Fri, 09 Dec 2011 21:21:56 GMT

This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi

The no-blame approach and the alternative blame approach

Fri, 09 Dec 2011 21:17:35 GMT

This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.

Listening Exercise : Facts and Feelings

Fri, 09 Dec 2011 21:14:48 GMT

A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

Communication skills and Conflict resolution skills

Fri, 09 Dec 2011 21:11:23 GMT

This page looks at the skills involved in practicing both effective communication and effective conflict resolution

4-word-build, conflict resolution exercise

Fri, 09 Dec 2011 21:02:50 GMT

4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.

Effective Conflict Resolution

Fri, 09 Dec 2011 21:01:41 GMT

Effective conflict resolution and the practical skills involved in the practice of mediation.

Treat each other with respect

Fri, 09 Dec 2011 21:00:19 GMT

That we treat each other with respect, Principle 1 of the Principles of Effective

Conflict - effective and ineffective responses - by a practicing Mediator

Fri, 09 Dec 2011 20:56:50 GMT

The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.

Effective Communication and Conflict e-book

Wed, 30 Nov 2011 12:45:52 GMT

Communication and Conflict e-book - A Guide to The Principles, just $7, plus a FREE Communication Skills e-book.

Questioning skills to support of effective conflict resolution

Mon, 21 Nov 2011 10:52:18 GMT

This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.

Effective Interpersonal Communication skills - Principles

Mon, 21 Nov 2011 00:23:50 GMT

What is effective interpersonal communication? This page introduces Principles of Effective Interpersonal Communication drawn from the experiences of mediation.

Conflict Coaching in person or via Skype

Sat, 12 Nov 2011 00:00:07 GMT

Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.

Conflict : an opportunity for learning, connection and insight

Fri, 28 Oct 2011 00:38:14 GMT

This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight

Listening - the importance of effective listening in conflict resolution

Wed, 19 Oct 2011 23:48:35 GMT

Effective listening - It's not just down to eye contact and nodding!

Site Map

Sun, 16 Oct 2011 20:44:38 GMT

This is the sitemap for the Communication and Conflict website.

Group Conflict Coaching at St Ethelburga's Centre for Reconciliation and Peace

Sat, 15 Oct 2011 21:15:14 GMT

Alan is delighted to be providing Group Conflict Coaching through his organisation CAOS Conflict Management at St Ethelburga's Centre for Reconciliation and Peace beginning in mid November 2011. In 1993 St Ethelburga's was destroyed by an IRA bomb. Now 10,000 people a year from all over the world meet there to share stories, skills and insights about how we can build relationships across divisions of conflict, culture and religion. - taken from the St Ethelburga's website.

Link to Communication and Conflict

Sat, 15 Oct 2011 20:37:56 GMT

This page gives you the necessary code to create a link to the Communication and Conflict website on your own website.

Alan Sharland -Author of Communication and Conflict website

Sat, 15 Oct 2011 20:33:52 GMT

Information about Alan Sharland, the author of the Communication and Conflict website

Questions?

Sat, 15 Oct 2011 20:27:23 GMT

This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life

Build your own website - Site Build It! shows you how...

Thu, 06 Oct 2011 00:21:40 GMT

Build your own website - on this page, Alan explains how he was able to build his own website using Site Build It!

Donate to Communication and Conflict

Mon, 03 Oct 2011 00:19:09 GMT

If you feel that this website has helped you in some way, please make a donation in recognition of this.

Conflict Coaching Project Starts at Brunel University

Sun, 02 Oct 2011 21:07:48 GMT

Brunel University are continuing to work with CAOS Conflict Management to provide conflict management support within the university for both staff and students by setting up a Conflict Coaching project, which begins operating as a service on 3rd October 2011. Conflict Coaching was developed by Alan Sharland and colleagues at Hillingdon Community Mediation during 2009 -2011 and Alan now offers training in this skill via his new organisation CAOS Conflict Management.

Mediator Mentoring and Conflict Coaching using Skype

Sat, 03 Sep 2011 14:06:19 GMT

This page provides details of the telephone consultation service provided on the Communication and Conflict website

Training in Mediation, Conflict Management and effective communication skills

Tue, 30 Aug 2011 10:26:35 GMT

Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.

Other websites related to Communication and Conflict

Thu, 11 Aug 2011 16:58:35 GMT

This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.

Examples of Ineffective and Effective Workplace Communication

Fri, 29 Jul 2011 18:43:05 GMT

When I look back on what work experiences I have loved as well as those I didn’t love as much, I find that whether I like a job or not has as much to do

The impact of labels on communication and conflict resolution

Tue, 05 Jul 2011 18:08:22 GMT

This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.

Do not interrupt one another

Tue, 05 Jul 2011 18:02:57 GMT

That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall

Impartiality

Tue, 05 Jul 2011 17:57:08 GMT

This page discusses impartiality, an essential Underlying Philosophy of Mediation and of

Conflict Resolution Skills e-booklet

Mon, 04 Jul 2011 18:16:38 GMT

This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference

Communication and Conflict in different areas of our lives

Mon, 04 Jul 2011 17:42:19 GMT

This page looks at conflict in particular areas and applies the Principles of Effective Communication and Underlying Philosophies of Mediation as a basis for creating more constructive responses.

confidentiality

Mon, 04 Jul 2011 17:18:34 GMT

Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.

Have the right to pass

Mon, 04 Jul 2011 17:14:49 GMT

That we have the right to pass, Principle 3 of the Principles of Effective Communication

The Communication and Conflict website - further information about this site.

Thu, 30 Jun 2011 15:15:45 GMT

Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.

Challenge the behaviour and not the person - effective responses to conflict

Thu, 30 Jun 2011 14:50:05 GMT

That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.

Assumptions we make about others. A TRAINING EXERCISE to explore this

Wed, 29 Jun 2011 11:07:03 GMT

This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.