Communication and Conflict BLOG

Effective Conflict Resolution - Underlying Philosophies of Mediation

Mon, 17 Jun 2013 17:39:18 -0400

Effective conflict resolution and the practical skills involved in the practice of mediation and conflict coaching.

Empowerment as a feature of Mediation and Effective Conflict Resolution

Mon, 17 Jun 2013 14:36:35 -0400

Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution

Communication and Conflict

Sun, 9 Jun 2013 08:10:44 -0400

A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.

Listening - the importance of effective listening in conflict resolution

Sun, 26 May 2013 18:28:29 -0400

Effective listening - It's not just down to eye contact and nodding!

summarising

Fri, 24 May 2013 18:55:29 -0400

This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.

4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

Sat, 4 May 2013 06:05:59 -0400

4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.

Using I-statements in effective communication

Thu, 2 May 2013 06:41:40 -0400

Why and how I-statements support effective communication and conflict resolution.

Assumptions we make about others. A TRAINING EXERCISE to explore this

Tue, 23 Apr 2013 14:11:45 -0400

This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.

Communication and Conflict in different areas of our lives

Mon, 15 Apr 2013 18:04:41 -0400

This page looks at conflict in particular areas and applies the Principles of Effective Communication and Underlying Philosophies of Mediation as a basis for creating more constructive responses.

Communication and Conflict in the Helping Professions

Mon, 15 Apr 2013 17:50:31 -0400

This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi

no-blame approach

Thu, 4 Apr 2013 05:20:03 -0400

This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.

The no-blame approach and the alternative blame approach

Thu, 4 Apr 2013 05:14:47 -0400

This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.

An Adult-Adult relationship between the mediator and client is important.

Sat, 30 Mar 2013 11:53:45 -0400

This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.

Treat each other with respect

Sat, 30 Mar 2013 11:36:32 -0400

That we treat each other with respect, Principle 1 of the Principles of Effective

Listening Exercise : Facts and Feelings

Mon, 25 Feb 2013 11:14:45 -0500

A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

Effective Communication and Conflict e-book

Mon, 11 Feb 2013 17:38:25 -0500

Communication and Conflict e-book - A Guide to The Principles, just $7, plus a FREE Communication Skills e-book.

Conflict : an opportunity for learning, connection and insight

Fri, 8 Feb 2013 05:43:27 -0500

CConflict as an opportunity for learning, connection and insight

Conflict - effective and ineffective responses - by a practicing Mediator

Fri, 8 Feb 2013 05:35:41 -0500

The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.

Effective Interpersonal Communication skills - Principles

Fri, 8 Feb 2013 05:33:45 -0500

What is effective interpersonal communication? This page introduces Principles of Effective Communication drawn from the experiences of mediation.

Free e-book, Contemplations on Communication and Conflict

Tue, 22 Jan 2013 20:33:19 -0500

A free e-book- Contemplations on Communication and Conflict -7 articles on conflict resolution/interpersonal communication articles from the Newsletter archive.

Challenge the behaviour and not the person - effective responses to conflict

Sun, 13 Jan 2013 14:50:08 -0500

That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.

Impartiality in Mediation

Thu, 10 Jan 2013 07:06:25 -0500

This page discusses impartiality, an essential Underlying Philosophy of Mediation and of

Resolving workplace disputes via effective communication and conflict resolution

Wed, 9 Jan 2013 20:54:54 -0500

This page explores resolution of workplace disputes via the use of the principles and practices described on the website.

Newsletter and RSS flyer - articles on conflict resolution

Fri, 14 Dec 2012 14:42:54 -0500

Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication

Interpreting body language in communication and why it doesn't work.

Sun, 9 Dec 2012 22:07:54 -0500

How interpreting body language and other non-verbal behaviour leads to disconnection between people.

Rescuer Syndrome and how it hinders conflict resolution

Sun, 9 Dec 2012 22:03:47 -0500

The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

The Communication and Conflict website - further information about this site.

Sat, 13 Oct 2012 06:19:26 -0400

Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.

That we don't interrupt one another - Principles of Effective Communicationa

Sat, 25 Aug 2012 14:50:38 -0400

That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall

Products and Resources

Sat, 25 Aug 2012 14:35:01 -0400

This page lists the products available from the Communication and Conflict website, based on the themes and ideas described on the site

Other websites related to Communication and Conflict

Fri, 6 Jul 2012 18:23:14 -0400

This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.

Conflict as Competition

Tue, 5 Jun 2012 04:58:23 -0400

Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.

confidentiality

Fri, 4 May 2012 15:41:47 -0400

Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.

Mediation is not arbitration!

Wed, 2 May 2012 11:59:29 -0400

Mediation is not arbitration! There is a FUNDAMENTAL difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.

Response to comment about body language article

Fri, 27 Apr 2012 16:47:26 -0400

A response to a comment made about the web page and newsletter article about body language.

Communication Mistakes as Opportunities for learning

Fri, 27 Apr 2012 07:35:28 -0400

This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by.

Mediator Mentoring Consultation and Conflict Coaching using Skype

Thu, 26 Apr 2012 14:57:48 -0400

Alan Sharland provides mediator mentoring consultation and conflict coaching via Skype, telephone or in person.

Conflict Coaching in person or via Skype

Tue, 24 Apr 2012 07:27:52 -0400

Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.

Conflict Resolution Skills e-booklet

Fri, 20 Apr 2012 13:42:36 -0400

This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference

4-day Conflict Coaching Training Course, London May/June 2012

Wed, 11 Apr 2012 20:03:06 -0400

CAOS Conflict Management is pleased to announce another 4-day Conflict Coaching Training course in May/June 2012 in London, UK. Pre-attendance at an Introductory 'Taster' day is required for a place on the course. These are presently being held on Wednesday 18th April and Saturday 12th May 2012 at St Andrew's Church in Mount Park Road, Ealing, West London. For further details contact CAOS on 020 3371 7507 or use the form on the Conflict Coaching Training webpage on the website (use the permalink below).

6-day Mediation Skills Training Course June/July 2012

Wed, 11 Apr 2012 20:03:06 -0400

The dates for the next CAOS Conflict Management Mediation Skills Training course are now available: 27th-29th June and 11th-13th July 2012. Venue: St Andrews Church Centre, Mount Park Road, Ealing, London, UK W5 2RS Cost of attendance: £1250 (concessionary rate sometimes available - please ask) "I really enjoyed the course. It met my expectations and more. I felt that the environment created by Alan and Susie was very relaxed and trusting." "I feel like this course is infiltrating into all aspects of my life right now! I'm currently really busy managing a team of students and I think I'm a better listener and a more empowering leader because of the course." Telephone 020 3371 7507 for details or click on the permalink below.....

Reflective learning as part of reflective practice in Mediation Skills Training

Mon, 9 Apr 2012 08:25:46 -0400

The use of reflective learning as part of reflective practice in experiential learning approaches to mediation training, communication skills and conflict management skills training.

Alan Sharland -Author of Communication and Conflict website

Thu, 15 Mar 2012 21:10:55 -0400

Information about Alan Sharland, the author of the Communication and Conflict website

CAOS Conflict Management

Sat, 10 Mar 2012 16:12:27 -0500

Page describing CAOS Conflict Management - Alan Sharland's London UK based organisation providing mediation, conflict coaching and training and consultancy in conflict management.

Book Reviews

Sat, 10 Mar 2012 16:10:57 -0500

This page contains a list of book reviews, all of which relate to supporting effective interpersonal communication and conflict resolution

That we don't volunteer others - Principles of Effective Communication

Sat, 10 Mar 2012 13:50:59 -0500

That we do not volunteer others, Principle 4 of The Principles of Effective Communication

That we speak for ourselves - 'I' statements

Sat, 10 Mar 2012 13:49:27 -0500

That we speak for ourselves, Principle 5 of the Principles of Effective Communication

That we speak but not too often or for too long

Sat, 10 Mar 2012 13:46:12 -0500

That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication

That we have the right to pass, to not have to take part

Sat, 10 Mar 2012 13:42:22 -0500

That we have the right to pass, Principle 3 of the Principles of Effective Communication

Training in Mediation, Conflict Management and effective communication skills

Fri, 9 Mar 2012 07:08:25 -0500

Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.

What is Mediation?

Sat, 3 Mar 2012 13:07:03 -0500

This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.

From Conflict to Calm - an e-book by Cristina Diaz

Wed, 15 Feb 2012 19:48:59 -0500

From Conflict To Calm is a featured publication by Cristina Diaz. Communication and Conflict is promoting this e-book as it reflects many of the Principles and Philosophies expressed on the site.

Comments about the Communication and Conflict website

Fri, 27 Jan 2012 11:11:45 -0500

This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.