Communication and Conflict BLOG

Interpreting body language in communication and why it doesn't work.

Wed, 09 May 2012 09:43:09 GMT

How interpreting body language and other non-verbal behaviour leads to disconnection between people.

Challenge the behaviour and not the person - effective responses to conflict

Fri, 04 May 2012 19:53:42 GMT

That we challenge the behaviour and not the person - an effective communication skill and an effective response to conflict.

confidentiality

Fri, 04 May 2012 19:41:47 GMT

Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.

Rescuer Syndrome and how it hinders conflict resolution

Fri, 04 May 2012 19:28:34 GMT

The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

Mediation is not arbitration!

Wed, 02 May 2012 15:59:29 GMT

Mediation is not arbitration! There is a FUNDAMENTAL difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.

Effective Communication and Conflict e-book

Sun, 29 Apr 2012 19:23:25 GMT

Communication and Conflict e-book - A Guide to The Principles, just $12, plus a FREE Communication Skills e-book.

no-blame approach

Sat, 28 Apr 2012 10:09:44 GMT

This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed.

Response to comment about body language article

Fri, 27 Apr 2012 20:47:26 GMT

A response to a comment made about the web page and newsletter article about body language.

Communication Mistakes as Opportunities for learning

Fri, 27 Apr 2012 11:35:28 GMT

This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by.

4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

Fri, 27 Apr 2012 11:26:44 GMT

4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.

Mediator Mentoring Consultation and Conflict Coaching using Skype

Thu, 26 Apr 2012 18:57:48 GMT

Alan Sharland provides mediator mentoring consultation and conflict coaching via Skype, telephone or in person.

Conflict Coaching in person or via Skype

Tue, 24 Apr 2012 11:27:52 GMT

Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.

Assumptions we make about others. A TRAINING EXERCISE to explore this

Sat, 21 Apr 2012 10:51:58 GMT

This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.

Conflict Resolution Skills e-booklet

Fri, 20 Apr 2012 17:42:36 GMT

This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference

Communication and Conflict in the Helping Professions

Tue, 17 Apr 2012 22:40:20 GMT

This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi

Conflict : an opportunity for learning, connection and insight

Sat, 14 Apr 2012 17:18:54 GMT

CConflict as an opportunity for learning, connection and insight

6-day Mediation Skills Training Course June/July 2012

Thu, 12 Apr 2012 00:03:06 GMT

The dates for the next CAOS Conflict Management Mediation Skills Training course are now available: 27th-29th June and 11th-13th July 2012. Venue: St Andrews Church Centre, Mount Park Road, Ealing, London, UK W5 2RS Cost of attendance: £1250 (concessionary rate sometimes available - please ask) "I really enjoyed the course. It met my expectations and more. I felt that the environment created by Alan and Susie was very relaxed and trusting." "I feel like this course is infiltrating into all aspects of my life right now! I'm currently really busy managing a team of students and I think I'm a better listener and a more empowering leader because of the course." Telephone 020 3371 7507 for details or click on the permalink below.....

4-day Conflict Coaching Training Course, London May/June 2012

Thu, 12 Apr 2012 00:03:06 GMT

CAOS Conflict Management is pleased to announce another 4-day Conflict Coaching Training course in May/June 2012 in London, UK. Pre-attendance at an Introductory 'Taster' day is required for a place on the course. These are presently being held on Wednesday 18th April and Saturday 12th May 2012 at St Andrew's Church in Mount Park Road, Ealing, West London. For further details contact CAOS on 020 3371 7507 or use the form on the Conflict Coaching Training webpage on the website (use the permalink below).

Reflective learning as part of reflective practice in Mediation Skills Training

Mon, 09 Apr 2012 12:25:46 GMT

The use of reflective learning as part of reflective practice in experiential learning approaches to mediation training, communication skills and conflict management skills training.

Communication and Conflict in different areas of our lives

Wed, 04 Apr 2012 01:22:27 GMT

This page looks at conflict in particular areas and applies the Principles of Effective Communication and Underlying Philosophies of Mediation as a basis for creating more constructive responses.

Effective Interpersonal Communication skills - Principles

Tue, 20 Mar 2012 03:05:46 GMT

What is effective interpersonal communication? This page introduces Principles of Effective Interpersonal Communication drawn from the experiences of mediation.

Alan Sharland -Author of Communication and Conflict website

Fri, 16 Mar 2012 01:10:55 GMT

Information about Alan Sharland, the author of the Communication and Conflict website

Impartiality in Mediation

Tue, 13 Mar 2012 02:08:32 GMT

This page discusses impartiality, an essential Underlying Philosophy of Mediation and of

Effective Conflict Resolution - Underlying Philosophies of Mediation

Tue, 13 Mar 2012 02:03:38 GMT

Effective conflict resolution and the practical skills involved in the practice of mediation.

Conflict as Competition

Sun, 11 Mar 2012 21:05:52 GMT

Responding to conflict as a competition is an ineffective response + is probably the most destructive approach to conflict. It is the basis of the 'justification' for most physical violence and war.

The Communication and Conflict website - further information about this site.

Sat, 10 Mar 2012 21:29:48 GMT

Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.

CAOS Conflict Management

Sat, 10 Mar 2012 21:12:27 GMT

Page describing CAOS Conflict Management - Alan Sharland's London UK based organisation providing mediation, conflict coaching and training and consultancy in conflict management.

Book Reviews

Sat, 10 Mar 2012 21:10:57 GMT

This page contains a list of book reviews, all of which relate to supporting effective interpersonal communication and conflict resolution

An Adult-Adult relationship between the mediator and client is important.

Sat, 10 Mar 2012 20:53:57 GMT

This page looks at the need for an Adult-Adult relationship between a mediator or other conflict resolution supporter if it is to be effective.

That we don't volunteer others - Principles of Effective Communication

Sat, 10 Mar 2012 18:50:59 GMT

That we do not volunteer others, Principle 4 of The Principles of Effective Communication

That we speak for ourselves - 'I' statements

Sat, 10 Mar 2012 18:49:27 GMT

That we speak for ourselves, Principle 5 of the Principles of Effective Communication

That we speak but not too often or for too long

Sat, 10 Mar 2012 18:46:12 GMT

That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication

That we have the right to pass, to not have to take part

Sat, 10 Mar 2012 18:42:22 GMT

That we have the right to pass, Principle 3 of the Principles of Effective Communication

That we don't interrupt one another - Principles of Effective Communicationa

Sat, 10 Mar 2012 18:35:36 GMT

That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall

Products and Resources

Sat, 10 Mar 2012 16:04:24 GMT

This page lists the products available from the Communication and Conflict website, based on the themes and ideas described on the site

Training in Mediation, Conflict Management and effective communication skills

Fri, 09 Mar 2012 12:08:25 GMT

Conflict management training, from CAOS in London, UK including courses in mediation skills and other conflict management skills.

What is Mediation?

Sat, 03 Mar 2012 18:07:03 GMT

This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works.

Listening Exercise : Facts and Feelings

Wed, 29 Feb 2012 19:48:45 GMT

A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

Communication and Conflict

Mon, 27 Feb 2012 20:33:41 GMT

A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.

From Conflict to Calm - an e-book by Cristina Diaz

Thu, 16 Feb 2012 00:48:59 GMT

From Conflict To Calm is a featured publication by Cristina Diaz. Communication and Conflict is promoting this e-book as it reflects many of the Principles and Philosophies expressed on the site.

Empowerment as a feature of Effective Conflict Resolution

Thu, 09 Feb 2012 22:59:45 GMT

Why supporting empowerment is a crucial aim in any approach to effective conflict resolution

Comments about the Communication and Conflict website

Fri, 27 Jan 2012 16:11:45 GMT

This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.

Resolving workplace disputes via effective communication and conflict resolution

Tue, 10 Jan 2012 03:24:29 GMT

This page explores resolution of workplace disputes via the use of the principles and practices described on the website.

Using I-statements in effective communication

Sun, 18 Dec 2011 13:01:11 GMT

Why and how I-statements support effective communication and conflict resolution.

Mistakes, experiential learning, conflict resolution articles

Tue, 13 Dec 2011 20:39:08 GMT

That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.

The Video Lounge

Fri, 09 Dec 2011 21:46:18 GMT

This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.

The no-blame approach and the alternative blame approach

Fri, 09 Dec 2011 21:17:35 GMT

This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach.

Communication skills and Conflict resolution skills

Fri, 09 Dec 2011 21:11:23 GMT

This page looks at the skills involved in practicing both effective communication and effective conflict resolution

Treat each other with respect

Fri, 09 Dec 2011 21:00:19 GMT

That we treat each other with respect, Principle 1 of the Principles of Effective

Conflict - effective and ineffective responses - by a practicing Mediator

Fri, 09 Dec 2011 20:56:50 GMT

The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.