http://www.communicationandconflict.com/Communication-blog.html The Communication and Conflict blog brings you page updates and observations on communication and conflict in daily life. en-us Communication Wed, 10 Mar 2010 12:46:18 GMT Wed, 10 Mar 2010 12:46:18 GMT communicationandconflict.com http://www.communicationandconflict.com/schools.html This page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues. Wed, 10 Mar 2010 12:46:17 GMT http://www.communicationandconflict.com/Guide_to_the_Principles.html Sales page for The Guide to the Principles of Effective Communication and Conflict Resolution Tue, 09 Mar 2010 21:40:10 GMT http://www.communicationandconflict.com/communication-and-conflict-e-book.html Communication and Conflict e-book about the Principles of Effective Communication and Conflict Resolution discussed on this site Tue, 09 Mar 2010 21:39:22 GMT http://www.communicationandconflict.com/communication_and_conflict.html This page explains more about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships. Sun, 07 Mar 2010 15:15:24 GMT http://www.communicationandconflict.com/Communication_and_Conflict_Newsletter-newsletter21.html This Newsletter article questions the purpose or relevance of defining 'conflict management styles' and 'communication styles' in supporting effective communication and conflict resolution. They lead to a focus on an individual's 'type' rather than their behaviour and such categorisations serve to disempower clients involved in difficulties rather than empower them. Being diagnosed or categorised as a particular 'type' by the conflict resolution 'expert' detracts from dealing with the behaviour and difficulty of concern. Instead, it seems to make the practitioner central to the situation rather than the difficulty itself as the client awaits their 'diagnosis'. Sun, 07 Mar 2010 00:05:02 GMT http://www.communicationandconflict.com/rss-ezine-flyer.html Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication Sat, 06 Mar 2010 23:38:15 GMT http://www.communicationandconflict.com/listening.html This page describes in detail the practice and purpose and importance of effective listening in conflict resolution. Barriers to effective listening. It's not just down to eye contact and nodding! Sat, 06 Mar 2010 23:21:01 GMT http://www.communicationandconflict.com/training.html This page offers mediation training, conflict management training and communication skills training based on the ideas and approaches discussed on this website. Thu, 04 Mar 2010 01:00:18 GMT http://www.communicationandconflict.com/listening-exercise.html A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation. Thu, 04 Mar 2010 00:10:45 GMT http://www.communicationandconflict.com/questioning.html This page describes how questioning is used to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them. Wed, 03 Mar 2010 23:26:15 GMT http://www.communicationandconflict.com/index.html A website about the relationship between communication and conflict. Articles on conflict resolution, interpersonal communication and relationships. Insights gained from the practice of Mediation. Wed, 03 Mar 2010 16:57:58 GMT http://www.communicationandconflict.com/free_e-book.html A free e-book- Contemplations on Communication and Conflict -7 articles on conflict resolution/interpersonal communication articles from the Newsletter archive. Wed, 03 Mar 2010 15:40:56 GMT http://www.communicationandconflict.com/interpersonal-communication.html What is effective interpersonal communication? This page lists a set of links to Effective Interpersonal Communication articles drawn from the experiences of mediation. Wed, 03 Mar 2010 14:32:31 GMT http://www.communicationandconflict.com/body_language.html How interpreting body language and other non-verbal behaviour and treating communication as a 'science' leads to disconnection between people. Tue, 02 Mar 2010 16:45:38 GMT http://www.communicationandconflict.com/body_language.html Most of us will have heard the <i>Mehrabian Myth</i>. Some workshop presenters will quote 'scientific research' that 'proves' that 55 of our communication is 'body language', 38 is 'tone of voice' and only 7 is made up of the words we use. Sadly....sorry... Joyfully, this is a misrepresentation of the scientific study that the figures are claimed to be from. Professor Mehrabian, the man who carried out the study, says he 'cringes' whenever he hears the figures quoted. This webpage describes many of the problems that arise when it is believed there is a 'science' to 'interpreting body language'. As well as the article, there is a link to a recording of Professor Mehrabian discussing his study and an excellent video 'Busting the Mehrabian Myth' from Creativityworks.net . Mon, 01 Mar 2010 23:18:48 GMT http://www.communicationandconflict.com/assumptions.html This page describes a training exercise used to explore the assumptions we make about others when we meet them. Mon, 01 Mar 2010 22:24:40 GMT http://www.communicationandconflict.com/4-word-build.html 4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view. Mon, 01 Mar 2010 22:19:09 GMT http://www.communicationandconflict.com/4-word-build.html Some of the most popular pages on my site are those that describe the exercises we use to train mediators where I work. This exercise is an excellent one for illustrating how differently we can each interpret just a single word, but it also offers the opportunity to <i>create a shared understanding</i> of an idea, a concept or project...or a word. At the bottom of the page you will find links to other pages describing exercises we use. Mon, 01 Mar 2010 21:41:54 GMT http://www.communicationandconflict.com/workplace.html This page considers workplace conflict resolution via the use of the Principles of Effective (workplace) communication Mon, 01 Mar 2010 19:36:26 GMT http://www.communicationandconflict.com/build_your_own_website.html Build your own website - on this page, Alan explains how he was able to communicate his interests in the area of mediation, conflict resolution and communication skills by building his own website Sun, 28 Feb 2010 23:56:23 GMT http://www.communicationandconflict.com/labels.html This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution. Tue, 23 Feb 2010 18:07:06 GMT http://www.communicationandconflict.com/websites.html This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site. Mon, 08 Feb 2010 23:48:03 GMT http://www.communicationandconflict.com/conflict_resolution_skills.html This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference Sat, 06 Feb 2010 13:15:25 GMT http://www.communicationandconflict.com/challenge.html That we challenge the behaviour and not the person, Principle 7 of the Principles of Sun, 03 Jan 2010 00:03:37 GMT http://www.communicationandconflict.com/ownership.html This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution Sat, 02 Jan 2010 00:00:33 GMT http://www.communicationandconflict.com/no-blame_approach.html This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach. Sun, 20 Dec 2009 12:40:43 GMT http://www.communicationandconflict.com/no-blame.html This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed. Sun, 20 Dec 2009 12:31:36 GMT http://www.communicationandconflict.com/communication-and-conflict-webinar.html This is the Sign Up Page for a Communication and Conflict Webinar presented by Alan Sharland Thu, 10 Dec 2009 00:29:41 GMT http://www.communicationandconflict.com/consultation.html This page provides details of the telephone consultation service provided on the Communication and Conflict website Wed, 09 Dec 2009 11:19:51 GMT http://www.communicationandconflict.com/conflict-coaching.html This page describes Conflict Coaching, a process designed to support people on a 1 to 1 basis who are experiencing a difficulty or destructive conflict to create more effective ways of responding. Sat, 05 Dec 2009 19:59:14 GMT http://www.communicationandconflict.com/i-statements.html This is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution. Fri, 04 Dec 2009 12:35:09 GMT http://www.communicationandconflict.com/mistakes_as_opportunities.html This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by. Thu, 03 Dec 2009 00:17:57 GMT http://www.communicationandconflict.com/mistakes.html That it is ok to make mistakes. Principle 9 of the Principles of Effective Communication. Thu, 03 Dec 2009 00:05:32 GMT http://www.communicationandconflict.com/video.html This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution. Wed, 18 Nov 2009 20:04:09 GMT http://www.communicationandconflict.com/Rescuer.html The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support. Wed, 18 Nov 2009 03:07:02 GMT http://www.communicationandconflict.com/helping-professions.html This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi Wed, 18 Nov 2009 03:02:03 GMT http://www.communicationandconflict.com/author.html Information about Alan Sharland, the author of the Communication and Conflict website Tue, 17 Nov 2009 02:38:35 GMT http://www.communicationandconflict.com/questions.html This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life Mon, 16 Nov 2009 17:59:52 GMT http://www.communicationandconflict.com/comments.html This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful. Thu, 12 Nov 2009 23:27:42 GMT http://www.communicationandconflict.com/learning.html This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight Thu, 12 Nov 2009 23:18:35 GMT http://www.communicationandconflict.com/mediation.html This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works. Thu, 12 Nov 2009 23:13:19 GMT http://www.communicationandconflict.com/speak-for.html That we speak for ourselves, Principle 5 of the Principles of Effective Communication Thu, 12 Nov 2009 23:11:02 GMT http://www.communicationandconflict.com/mediation-its_not_arbitration.html There is a fundamental difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood. Thu, 12 Nov 2009 23:08:04 GMT http://www.communicationandconflict.com/respect.html That we treat each other with respect, Principle 1 of the Principles of Effective Thu, 12 Nov 2009 23:00:20 GMT http://www.communicationandconflict.com/interrupt.html That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall Thu, 12 Nov 2009 22:52:47 GMT http://www.communicationandconflict.com/empowerment.html This describes why empowerment is a crucial aim in any approach to effective conflict resolution Sat, 24 Oct 2009 13:44:04 GMT http://www.communicationandconflict.com/confidentiality.html Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution. Sat, 24 Oct 2009 13:02:53 GMT http://www.communicationandconflict.com/competition.html This page looks at the conception of conflict as a competition. This is probably the most destructive approach to conflict and is the basis of the 'justification' for most physical violence and war. Sat, 24 Oct 2009 11:17:37 GMT http://www.communicationandconflict.com/books.html This page lists the books referred to on the website and other literature of relevance to the concepts and approaches described there. Fri, 23 Oct 2009 23:06:36 GMT http://www.communicationandconflict.com/conflict-resolution.html The underlying thinking and practical skills involved in effective conflict resolution Thu, 22 Oct 2009 13:12:34 GMT