http://www.communicationandconflict.com/Communication-blog.html The Communication and Conflict blog brings you page updates and observations on communication and conflict in daily life. en-us Communication Mon, 08 Feb 2010 23:48:04 GMT Mon, 08 Feb 2010 23:48:04 GMT communicationandconflict.com http://www.communicationandconflict.com/websites.html This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site. Mon, 08 Feb 2010 23:48:03 GMT http://www.communicationandconflict.com/workplace.html This page considers the application of the Principles of Effective Communication and the practice of effective conflict resolution in the workplace. Mon, 08 Feb 2010 11:35:33 GMT http://www.communicationandconflict.com/conflict_resolution_skills.html This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference Sat, 06 Feb 2010 13:15:25 GMT http://www.communicationandconflict.com/index.html Are you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl Wed, 27 Jan 2010 22:30:09 GMT http://www.communicationandconflict.com/communication-and-conflict-e-book.html Communication and Conflict e-book about the Principles of Effective Communication and Conflict Resolution discussed on this site Mon, 18 Jan 2010 16:58:19 GMT http://www.communicationandconflict.com/challenge.html That we challenge the behaviour and not the person, Principle 7 of the Principles of Sun, 03 Jan 2010 00:03:37 GMT http://www.communicationandconflict.com/ownership.html This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution Sat, 02 Jan 2010 00:00:33 GMT http://www.communicationandconflict.com/schools.html This page looks at common issues of communication and conflict in schools and the relevance of the Principles of Effective Communication and Underlying Philosophies of Mediation to these issues. Sun, 20 Dec 2009 12:44:23 GMT http://www.communicationandconflict.com/no-blame_approach.html This page considers some everyday examples of where the blame approach has occurred and why it is ineffective as a response to conflict, particularly when compared to the no-blame approach. Sun, 20 Dec 2009 12:40:43 GMT http://www.communicationandconflict.com/no-blame.html This pages discusses a no-blame approach to dealing with conflict, enabling a focus on how to improve things in the future rather than a focus on allocating blame to what has passed. Sun, 20 Dec 2009 12:31:36 GMT http://www.communicationandconflict.com/body_language.html A Newsletter article on body language and other non-verbal communication and how treating communication as a 'science' leads to disconnection between people. Sat, 12 Dec 2009 11:43:55 GMT http://www.communicationandconflict.com/Guide_to_the_Principles.html Sales page for The Guide to the Principles of Effective Communication and Conflict Resolution Thu, 10 Dec 2009 22:23:26 GMT http://www.communicationandconflict.com/communication-and-conflict-webinar.html This is the Sign Up Page for a Communication and Conflict Webinar presented by Alan Sharland Thu, 10 Dec 2009 00:29:41 GMT http://www.communicationandconflict.com/consultation.html This page provides details of the telephone consultation service provided on the Communication and Conflict website Wed, 09 Dec 2009 11:19:51 GMT http://www.communicationandconflict.com/conflict-coaching.html This page describes Conflict Coaching, a process designed to support people on a 1 to 1 basis who are experiencing a difficulty or destructive conflict to create more effective ways of responding. Sat, 05 Dec 2009 19:59:14 GMT http://www.communicationandconflict.com/i-statements.html This is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution. Fri, 04 Dec 2009 12:35:09 GMT http://www.communicationandconflict.com/mistakes_as_opportunities.html This page looks at the different ways in which we can treat mistakes. Mistakes as opportunities, mistakes as something to be ignored, mistakes as something to condemn or be condemned by. Thu, 03 Dec 2009 00:17:57 GMT http://www.communicationandconflict.com/mistakes.html That it is ok to make mistakes. Principle 9 of the Principles of Effective Communication. Thu, 03 Dec 2009 00:05:32 GMT http://www.communicationandconflict.com/questioning.html This page describes how questioning is used to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them. Wed, 18 Nov 2009 23:53:34 GMT http://www.communicationandconflict.com/video.html This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution. Wed, 18 Nov 2009 20:04:09 GMT http://www.communicationandconflict.com/Rescuer.html The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support. Wed, 18 Nov 2009 03:07:02 GMT http://www.communicationandconflict.com/helping-professions.html This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi Wed, 18 Nov 2009 03:02:03 GMT http://www.communicationandconflict.com/listening-exercise.html A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation. Tue, 17 Nov 2009 22:48:43 GMT http://www.communicationandconflict.com/author.html Information about Alan Sharland, the author of the Communication and Conflict website Tue, 17 Nov 2009 02:38:35 GMT http://www.communicationandconflict.com/questions.html This page gives you the opportunity to ask questions about how to apply the Principles of Effective Communication in your life Mon, 16 Nov 2009 17:59:52 GMT http://www.communicationandconflict.com/interpersonal-communication.html What is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation. Mon, 16 Nov 2009 08:56:31 GMT http://www.communicationandconflict.com/comments.html This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful. Thu, 12 Nov 2009 23:27:42 GMT http://www.communicationandconflict.com/learning.html This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight Thu, 12 Nov 2009 23:18:35 GMT http://www.communicationandconflict.com/mediation.html This page looks at the approach to mediation taken by the website author and by his colleagues at the mediation service where he works. Thu, 12 Nov 2009 23:13:19 GMT http://www.communicationandconflict.com/speak-for.html That we speak for ourselves, Principle 5 of the Principles of Effective Communication Thu, 12 Nov 2009 23:11:02 GMT http://www.communicationandconflict.com/mediation-its_not_arbitration.html There is a fundamental difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood. Thu, 12 Nov 2009 23:08:04 GMT http://www.communicationandconflict.com/respect.html That we treat each other with respect, Principle 1 of the Principles of Effective Thu, 12 Nov 2009 23:00:20 GMT http://www.communicationandconflict.com/interrupt.html That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall Thu, 12 Nov 2009 22:52:47 GMT http://www.communicationandconflict.com/training.html This page offers training based on the ideas and approaches discussed on this website. Thu, 12 Nov 2009 15:34:37 GMT http://www.communicationandconflict.com/empowerment.html This describes why empowerment is a crucial aim in any approach to effective conflict resolution Sat, 24 Oct 2009 13:44:04 GMT http://www.communicationandconflict.com/confidentiality.html Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution. Sat, 24 Oct 2009 13:02:53 GMT http://www.communicationandconflict.com/competition.html This page looks at the conception of conflict as a competition. This is probably the most destructive approach to conflict and is the basis of the 'justification' for most physical violence and war. Sat, 24 Oct 2009 11:17:37 GMT http://www.communicationandconflict.com/communication_and_conflict.html This page takes you further into the details and thinking behind the Communication and Conflict website Sat, 24 Oct 2009 10:11:27 GMT http://www.communicationandconflict.com/books.html This page lists the books referred to on the website and other literature of relevance to the concepts and approaches described there. Fri, 23 Oct 2009 23:06:36 GMT http://www.communicationandconflict.com/rss-ezine-flyer.html This is a pop-up page to offer the opportunity to subscribe to the C&C Newsletter and the C&C blog Thu, 22 Oct 2009 21:03:54 GMT http://www.communicationandconflict.com/conflict-resolution.html The underlying thinking and practical skills involved in effective conflict resolution Thu, 22 Oct 2009 13:12:34 GMT http://www.communicationandconflict.com/conflict.html This page looks at 3 main ways of seeing or approaching conflict and how each one has different implications for the outcome. Thu, 22 Oct 2009 12:01:55 GMT http://www.communicationandconflict.com/assumptions.html This page describes a training exercise used to explore the assumptions we make about others when we meet them. Wed, 21 Oct 2009 22:17:01 GMT http://www.communicationandconflict.com/4-word-build.html 4-word build - an excellent exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view. Wed, 21 Oct 2009 22:14:50 GMT http://www.communicationandconflict.com/build_your_own_website.html Build your own website - on this page, Alan explains how he was able to communicate his interests in the area of mediation, conflict resolution and communication skills by building his own website Fri, 16 Oct 2009 22:22:36 GMT http://www.communicationandconflict.com/products.html This page lists the products available from the Communication and Conflict website, based on the themes and ideas described on the site Wed, 14 Oct 2009 23:22:58 GMT http://www.communicationandconflict.com/reflective_learning.html This page looks at the use of a simple reflective learning process used in an experiential learning approach to training in mediation, communication skills and conflict management skills Tue, 01 Sep 2009 07:38:17 GMT http://www.communicationandconflict.com/impartiality.html This page discusses impartiality, an essential Underlying Philosophy of Mediation and of Thu, 13 Aug 2009 22:42:01 GMT http://www.communicationandconflict.com/labels.html This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution. Tue, 11 Aug 2009 11:02:59 GMT http://www.communicationandconflict.com/listening.html This page describes in detail the practice and purpose of effective listening in conflict resolution. It's not just down to eye contact and nodding! Sun, 28 Jun 2009 12:38:41 GMT