The Guide to The Principles of Effective Communication and Conflict Resolution

Hi, I'm Alan Sharland My work, for the past 14 years as a Mediator and Trainer in Conflict Management skills, has been to assist people in dispute. The Guide explains the Principles by which I and my colleagues in mediation operate in order to support people in transforming their difficulties with conflict into opportunities for learning, connection and insight.

"I can honestly say I think it's brilliant.... I have a feeling the points you have made will help a lot of people, including myself." - Rob Deeks, Conflict Resolution practitioner with Aiksaath ('Together as One') - an organisation that works with young people to promote racial harmony and conflict resolution skills. Also, host of the Conflict Resolution Network UK.

"We are in the process of designing a 40 hour Civil Mediation training program and would like your permission to use some of your material with the proper citation and any other information you may want. We will be including your website and your ebook The Guide to the Principles of Effective Communication and Conflict Resolution in our recommended reading/reference section as well." - Laura Stopczynski, Conflict Resolution Specialist - Alternative Dispute Resolution Consortium

Learn from The Guide how to make the Principles part of your normal communication practice and see the benefits they bring to your difficult situations and destructive conflicts.

• The Guide takes you through an explanation of each of the 9 Principles and how it affects communication and potential conflict in your relationships with others.
• Each chapter describing a Principle is designed to be read and practised over 1 week and there is a 'challenge' or task at the end of each chapter to help you experience the impact of each Principle. Of course you can take as long as you wish over each chapter, 1 week is just a guideline.
• The Guide provides you with ways of integrating the Principles into your everyday relationships, whether....
  • at work with your colleagues, or...
  • at home with your partner, your children, your neighbour,
  • with anyone, anywhere.
• The Guide will raise your awareness of when you are using the Principles and when you are not, and you will see the positive difference they make in your dealings with others.
• As you practice them, your relationships with others will improve.
• You will have less destructive conflicts with others as your communication practices will not 'fan the flames'. Instead they will support the development of connection, and intimacy, with others.

Why buy The Guide to the Principles of Effective Communication and Conflict Resolution?

• Are you looking for guidance to help you resolve a dispute you are involved in?
• Do you want to improve the quality of your communication with others?
• Do you find that your interactions with others sometimes feel superficial or lack intimacy?
• Do you want more confidence dealing with difficult conversations?
• Are you working with a group or team and want to understand why it is that communication sometimes breaks down between its members?

• Do you want a Guide that expects that you will 'mess up' sometimes and shows you how to learn from that experience?
• Do you want challenges and exercises to help you reflect on your day to day communication practices and to improve on these?

If you answered 'Yes' to any of the above The Guide to the Principles of Effective Communication and Conflict Resolution will help you.

Learn to apply the Principles through the use of the challenges and exercises that follow each Principle in The Guide.

These will help you develop an awareness, a mindfulness in your everyday communications.

As you develop this awareness, your confidence in dealing with difficult situations and responding to destructive conflicts constructively will increase, as you will understand more about how the communication in the situation has affected it.

As a result, you will be able to make your communication more effective and be able to understand and empathise with others more, even if their communication does not follow the Principles.

The Guide will provide a reference book you can always return to whenever you have had a difficult communication with someone....

• It will help you to understand why what the other person said had a negative impact on you
• It will help you to understand why what you said may have had a similar effect on them.
• It will help you to create a different way of expressing yourself that will be more effective in responding to the difficult situation or destructive conflict.