A Communication and
Conflict e-book

Hi, I'm Alan Sharland My work, for the past 16 years as a Mediator and Trainer in Conflict Management skills, has been to assist people in dispute. The Guide to the Principles of Effective Communication and Conflict Resolution explains the Principles by which I and my colleagues in mediation operate in order to support people in transforming their difficulties with conflict into opportunities for learning, connection and insight.

Learn how YOU can make the Principles part of your normal communication practice and see the benefits they bring to your difficult situations and unresolved conflicts.

Why Buy The Guide?........

• Are you looking for guidance to help you resolve a dispute you are involved in?
• Do you want to improve your interpersonal communication and relationships with others?
• Do you find that your interactions with others sometimes feel superficial or lack intimacy?
• Do you want more confidence dealing with difficult conversations?
• Are you working with a group or team and want to understand why it is that communication sometimes breaks down between its members?

• Do you want a Guide that expects that you will 'mess up' sometimes and shows you how to learn from that experience?
• Do you want a Guide that provides you with challenges and exercises to help you reflect on your day to day communication practices and to improve on these?
• Do you want a Guide that can be a reference source for you long into the future because it is based on sound Principles that always have relevance to the practice of effective communication and conflict resolution?

If you answered 'Yes' to any of the above The Guide will help you.

The Guide is a reference book you can always return to whenever you have had a difficult communication with someone....

• It will help you to understand why what the other person said had a negative impact on you
• It will help you to understand why what you said may have had a similar effect on them.
• It will help you to create a different way of expressing yourself that will be more effective in responding to the difficult situation or destructive conflict.

The song on this video is 'Will You' by Bob Holroyd from his album 'Hollowman'.

The reason it has been separated into one Principle per week is to allow you time to develop awareness of the common ways in which communication is practiced that do not take thePrinciples into account.

Once these are recognised, you can apply the Principles to your own communication practice in order to increase its effectiveness.

And what you then find as a 'bonus' is that your ability toresolve conflict and your ability to support others in resolving their conflicts is also enhanced.

As you browse through The Guide you may decide you do not wish to study the Principles in the order given and that is not a problem.

There will be cross references between thePrinciples as they are all underpinned by the Underlying Philosophies of Mediation discussed on the Communication and Conflict website and so the order in which you read them doesnot matter.

Footnote references to pages on the Communication and Conflict website that expand on the theme being discussed are given where relevant.

There is a blank page at the end of each chapter so that you can make notes or use to create a journal of your observations and reflections in relation to the Principle you are studying.

Once you've worked through the Guide you can return to it as a reference in any difficult communication or conflict-related situation.

The practice of each Principle has its own particular impact on the effectiveness of communication and on the possibility of resolving any conflicts you are involved in.

Some Principles may 'resonate' with you more than others and some may be more difficult to practice in certain relationships - such as with your parents or with your work colleagues or with your partner etc.

If that happens, it is a gift to be able to notice, as it then provides an opportunity for you to create more effective ways of responding using the Principles to help you.

The Principles of Effective Communication and Conflict Resolution have been developed through observations and insights gained from the practice of Mediation, a process designed to promote effective communication and creative thinking towards the resolution of conflict.

As a mediator I'm in the position of being able to observe common ways in which communication breaks down between people.

My role is then to assist them in creating more effective ways of communicating, and to find more creative ways of responding orbehaving within their conflict so that the practical and emotional difficulties associated with it can be resolved.

It doesn't happen easily and sometimes it doesn't happen at all, but the obstacles to resolution and the communication mistakes become opportunities for those involved, and others, to learn from. Many of those learnings and insights are presented within this Guide.

Thank you for your interest in developing more mindful communication and in seeing conflict as an opportunity for learning and growth.

Alan Sharland

CommunicationandConflict.com

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Learn to apply the Principles through the use of the challenges and exercises that follow each Principle in The Guide.

These will help you develop an awareness, a mindfulness in your everyday communications.

As you develop this awareness, your confidence in dealing with difficult situations and responding to destructive conflicts constructively will increase, as you will understand more about how the communication in the situation has affected it.

As a result, you will be able to make your communication more effective and be able to understand and empathise with others more, even if their communication does not follow the Principles.

The Guide supports us with how we say the things we need to say in difficult situations and how we can prevent difficult situations arising and escalating through greater awareness and mastery of our communication.

Buy The Guide to the Principles of Effective Communication and Conflict Resolution for just $7, and get a FREE COPY of the e-booklet Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution which normally sells for $3!

Click here to find out more about the FREE e-booklet that you receive when you purchase The Guide.

Join our Affiliate Program and earn 35% on each sale! You will be sent an email for each sale originating from your website. Each month's earnings will be paid via PayPal within 15 days of month end.

Click Here to download a sample Chapter of The Guide.

After reading and practicing the simple exercises in The Guide you will feel less agitated, anxious or overwhelmed by feelings or thoughts of the kind:

Why am I upset by that?

Why did they react so angrily when I said that?

I don't know how to say that without upsetting them.

I wish they wouldn't talk to me, I feel so awkward when they do.

---

Try The Guide out for yourself:

"I love the way that this Guide is divided into 9 weeks allowing us 1 week to practice the new communication skill. It also comes with links for further reading on his web site. This is great for people with little time because we can get straight to the point speedily or for those with more precious time can easily find more detailed passages." Stacey McCall - www.creativityandconflict.com

Get your FREE Sample of The Guide to the Principles of Effective Communication and Conflict Resolution.......

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So what do you think? Do you want to see the rest of the Chapters?

Not sure?

Well I am asking you to spend money on it, so it's a bit of a risk isn't it?

So let me give you a Guarantee:

If you haven't found that The Guide has had a positive impact on your ability to communicate with others, if you haven't found that it has helped you respond more constructively to a conflict situation after 3 months, you can have your money back!

How about that?

Fair enough?

Buy The Guide to the Principles of Effective Communication and Conflict Resolution for just $7, and get a FREE COPY of the e-booklet Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution which normally sells for $3!

Click here to find out more about the FREE e-booklet that you receive when you purchase The Guide.

Join our Affiliate Program and earn 35% on each sale! You will be sent an email for each sale originating from your website. Each month's earnings will be paid via PayPal within 15 days of month end.

Go from Communication and Conflict e-book - The Guide to the Principles.....to see other products on the Communication and Conflict website

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