A Communication and
Conflict e-book

Get this e-booklet FREE when you buy The Guide Buy The Guide to the Principles of Effective Communication and Conflict Resolution for $19.99, and get a FREE COPY of the e-booklet Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution which normally sells for $5!

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Why Buy The Guide?........

  • Are you looking for guidance to help you resolve a dispute you are involved in?
  • Do you want to improve the quality of your communication with others?
  • Do you find that your interactions with others sometimes feel superficial or lack intimacy?
  • Do you want more confidence dealing with difficult conversations?
  • Are you working with a group or team and want to understand why it is that communication sometimes breaks down between its members?

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  • Do you want a Guide that expects that you will 'mess up' sometimes and shows you how to learn from that experience?
  • Do you want a Guide that provides you with challenges and exercises to help you reflect on your day to day communication practices and to improve on these?

If you answered 'Yes' to any of the above this Communication and Conflict e-book will help you.

Hear Alan read the first Chapter of the Guide before you decide if you want to go ahead and purchase....


Click Here to download a FREE Sample Chapter of The Guide.

Thank you for visiting the Communication and Conflict Website! Hi, I'm Alan Sharland

My work, for the past 14 years as a Mediator and Trainer in Conflict Management skills, has been to assist people in dispute.

The Guide explains the Principles by which I and my colleagues in mediation operate in order to support people in transforming their difficulties with conflict into opportunities for learning, connection and insight.

Learn how to make the Principles part of your normal communication practice and see the benefits they bring to your difficult situations and destructive conflicts.

  • The Guide takes you through an explanation of each of the Principles
  • It provides you with ways of practicing the Principles and integrating them into your everyday relationships, whether....
    • at work with your colleagues, or...
    • at home with your partner, your children, your neighbour,
    • with anyone, anywhere.
  • The Guide will raise your awareness of when you are using the Principles and when you are not, and you will see the positive difference they make in your dealings with others.
  • As you practice them, your relationships with others will improve.
  • You will have less destructive conflicts with others as your communication practices will not 'fan the flames'. Instead they will support the development of connection, and intimacy, with others.
Click Here to download a FREE Sample Chapter of The Guide.


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You will be sent an email for each sale originating from your website. Each month's earnings will be paid via PayPal within 15 days of month end.

Learn to apply the Principles through the use of the challenges and exercises that follow each Principle in The Guide.

These will help you develop an awareness, a mindfulness in your everyday communications.

As you develop this awareness, your confidence in dealing with difficult situations and responding to destructive conflicts constructively will increase, as you will understand more about how the communication in the situation has affected it.

As a result, you will be able to make your communication more effective and be able to understand and empathise with others more, even if their communication does not follow the Principles.




What people have said about The Guide:


"I can honestly say I think it's brilliant.... I have a feeling the points you have made will help a lot of people, including myself."
Rob Deeks, Conflict Resolution practitioner with Aiksaath ('Together as One') - an organisation that works with young people to promote racial harmony and conflict resolution skills. Also, host of the Conflict Resolution Network UK.

"We are in the process of designing a 40 hour Civil Mediation training program and would like your permission to use some of your material with the proper citation and any other information you may want. We will be including your website and your ebook The Guide to the Principles of Effective Communication and Conflict Resolution in our recommended reading/reference section as well.
Laura Stopczynski
Conflict Resolution Specialist
Alternative Dispute Resolution Consortium

The Guide is about how we say the things we need to say in difficult situations and how we can prevent difficult situations arising and escalating through greater awareness and mastery of our communication.

This Communication and Conflict e-book promotes communication with awareness - Mindful Communication.




Learn Principles of Effective Communication and get a FREE e-booklet when you buy The Guide!

Get this e-booklet FREE when you buy The Guide Buy The Guide to the Principles of Effective Communication and Conflict Resolution for $19.99, and get a FREE COPY of the e-booklet Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution which normally sells for $5!

Buy Now

Click here to find out more about the FREE e-booklet that you receive when you purchase The Guide.

Join our Affiliate Program and earn 35% on each sale! You will be sent an email for each sale originating from your website. Each month's earnings will be paid via PayPal within 15 days of month end.



Click Here to download a sample Chapter of The Guide.

After reading and practicing the simple exercises in The Guide you will feel less agitated, anxious or overwhelmed by feelings or thoughts of the kind:

Why am I upset by that?

Why did they react so angrily when I said that?

I don't know how to say that without upsetting them.

I wish they wouldn't talk to me, I feel so awkward when they do.

The Guide will provide a reference book you can always return to whenever you have had a difficult communication with someone....

  • It will help you to understand why what the other person said had a negative impact on you
  • It will help you to understand why what you said may have had a similar effect on them.
  • It will help you to create a different way of expressing yourself that will be more effective in responding to the difficult situation or destructive conflict.


Try The Guide out for yourself:

"I love the way that this Guide is divided into 9 weeks allowing us 1 week to practice the new communication skill. It also comes with links for further reading on his web site. This is great for people with little time because we can get straight to the point speedily or for those with more precious time can easily find more detailed passages." Stacey McCall - www.creativityandconflict.com

Get your FREE Sample of The Guide to the Principles of Effective Communication and Conflict Resolution.......

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So what do you think? Do you want to see the rest of the Chapters?

Not sure?

Well I am asking you to spend money on it, so it's a bit of a risk isn't it?

So let me give you a Guarantee:

If you haven't found that The Guide has had a positive impact on your ability to communicate with others, if you haven't found that it has helped you respond more constructively to a conflict situation after 3 months, you can have your money back!

How about that?

Fair enough?


Find new  ways of communicating with The Guide that support effective resolution of conflict.

Get this e-booklet FREE when you buy The Guide Buy The Guide to the Principles of Effective Communication and Conflict Resolution for $19.99, and get a FREE COPY of the e-booklet Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution which normally sells for $5!

Buy Now

Click here to find out more about the FREE e-booklet that you receive when you purchase The Guide.

Join our Affiliate Program and earn 35% on each sale! You will be sent an email for each sale originating from your website. Each month's earnings will be paid via PayPal within 15 days of month end.

Go from Communication and Conflict e-book - The Guide to the Principles.....to see other products on the Communication and Conflict website


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