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Communication and Conflict in different areas of our lives
The Principles of Effective Communication and Underlying Philosophies of Mediation are employed to explore and consider various areas of life in which conflicts can occur and how they may be responded to constructively where there has been a history of destructive responses. As you go through the different pages I think you will start to see that ineffective and destructive responses take a similar form in all the situations and how awareness of the Principles, Underlying Philosophies and the skills of Listening, Summarising and Questioning enable a return to constructive responses to occur. Click on a link below to go to the area that is of interest to you:
Communication and Conflict in .... Within the Helping Professions I include the following: Social Workers, Housing Officers, Police Officers, Teachers, Noise Team officers and any agency officers that may be drawn into disputes between members of the public through their role. While we have high expectations of schools to 'teach children to live in society'...... the responsibility is elsewhere..... and it's not in the Family either. The workplace is an area in which most people experience occasional or continual destructive responses to conflict. The Principles and Philosophies described on this site provide ways of understanding and improving the effectiveness of the communication and conflict resolution that occurs in the workplace.
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