Here's a sample video from the Communication and Conflict youtube channel: Why Using I-statements Helps to Create More Effective Communication and Conflict Resolution!


London Mediation Training Course

The London Mediation Training Course run by CAOS Conflict Management is informed by the philosophies, principles and communication practices described on this website.

Alan Sharland, creator of this website is also Director of CAOS Conflict Management which runs mediation skills training courses for individuals in London, UK, 3-4 times a year as well as for organisations in other parts of the UK at other times. 

Below you will see a range of videos that describe what is involved in mediation and how it helps people to resolve conflict. There are 4 main videos as follows: 

Video 1: What IS Mediation? How Does Mediation Help People to Resolve Conflict? 

Video 2: What Does a Mediator Do and Why? 

Video 3: What Happens in a Mediation Meeting and Why? 

Supplemental Video: Why Do People Train to be a Mediator? Benefits of Mediation Training Beyond Learning the Process!

If you would be interested in training to be a Mediator with CAOS Conflict Management, please call 020 3371 7507 to discuss this or make contact with CAOS via the enquiry form at this link. (Takes you to a different website) 

CAOS London Mediation Training Course


So, here are the videos about the mediation process, and about the role of the mediator and training to become a Mediator.

Please make any comments below or on the youtube video(s) themselves if you transfer to youtube to watch them. 




The London Mediation Training course is a 6-day course spread over 2 x 3-day sessions which uses an experiential training approach to learning the skills involving individual, pair, group work as well as role plays. The focus is on continuous reflective learning and improvement so that this approach can be continued beyond the course and so that the course is not seen as the 'end point' but the starting point of the journey of continuous learning and development that is being a Mediator. 

CAOS also has a 'Learning Community of Mediators and Conflict Coaches' which come together via Skype for peer support sessions once a month. Individual mentoring and support for both mediation practice and mediation business development is also available post-training. 

When is the next London Mediation Training Course? 

Go to the CAOS Conflict Management London Mediation Training Course webpage to see the dates for the next course. 


Please note: If you do not live in the UK but would still be interested in attending our training we will be happy to offer you a 25% discount on the current price of the course if you quote COMMUNICATIONANDCONFLICT.COM when contacting us to book your place. 


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