Sitemap

Welcome to the Communication and Conflict Sitemap which lists all the pages on the website. Thank you for visiting!

Home page

• related page: Why Communication and Conflict?

About the Author

• related page: How this website came to be.. - The history of how this website was built.

Principles of Effective Interpersonal Communication:

• Principle 1: That we treat each other with respect
• Principle 2: That we do not interrupt one another
• Principle 3: That we have the right to pass
• Principle 4: That we do not volunteer others
• Principle 5: That we speak only for ourselves (speak in the 'I' or 'I' statements)
• related page:Using 'I' statements
• Principle 6: That we speak, but not too often or for too long
• Principle 7: That we challenge the behaviour and not the person
• related page:Labels
• Principle 8: That we respect confidentiality
• Principle 9: That it is ok to make mistakes
• related page:Communication Mistakes as Opportunities for Learning

Effective Conflict Resolution which links to the Underlying Philosophies of Mediation:

• Ownership
• Empowerment
• Impartiality
• No-blame Approach


• related page: The No-blame approach and the Blame approach: Examples
• Confidentiality
• Adult-Adult relationship not Parent-Child

Conflict

• Conflict as Competition
• Conflict as a Problem
• Conflict as an opportunity for Learning, Connection and Insight

Skills used in effective communication and conflict resolution

• Listening
• Summarising
• Questioning

Communication and Conflict in:

• The Helping Professions
• Schools
• The Workplace

The Rescuer Syndrome - A major obstacle to supporting effective conflict resolution

Books - See a selection of the books referred to on the site

Your Comments.. - See what people are saying about the site!

Video Lounge - Watch some inspirational videos.....

The Communication and Conflict Blog - Updates and edits of the site's pages

Questions?.. - Do you have a question to ask about the site and its contents?

Talk to Alan - How to have a consultation with Alan via Skype

Training

• related page:4-word build - A consensus building and 'concept exploration' exercise.
• related page:Listening for Facts and Feelings

• related page:Does he take sugar? - An exercise to explore our assumptions and stereotypes and the basis for these.

• related page:Reflective Learning in Conflict Management and Communication Skills training.

Subscribe to the Free Monthly Newsletter - Sign up page

Newsletter Back Issues page

Newsletter Articles that have now become web pages:

• My body language, my tone of voice, the colours I'm wearing.... They don't mean a thing.

Link to this site - suggested code and text available to copy and paste onto your site.

I hope the Sitemap helps you to find what you are looking for. If you still have questions please feel free to contact me via the Questions?.. page or do a search below....

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