Training in Mediation, Conflict Management , effective communication skills

[?] Subscribe To Communication and Conflict

Training in Mediation, Effective Communication and Conflict Resolution

The training's good even if the classrooms are still being built!

All of my training is based on the Principles of Effective Interpersonal Communication discussed on this website and is underpinned by the Underlying Philosophies of Mediation, also expanded upon within this site.

The training focuses on exploration of the use of the communication skills of Listening, Summarising and Questioning, an understanding of the Principles of Effective Communication and looking at our approach to conflict as it arises.

This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues.
TM, Business Development Manager - West London

My training is highly participatory in format and is experiential, drawing upon the contributions of those present to provide the 'material' for exploration and review in order to seek, if necessary, more effective ways of responding or communicating in difficult situations.

For specific training requests, please submit your enquiry using the form below:

Training Enquiry
Please note that all fields followed by an asterisk must be filled in.
Please describe the training you would like........* Please describe the training you would like........*

First Name* First Name*
Last Name
E-mail Address* E-mail Address*
Street Address
City* City*
Zip/Postal Code
Country* Country*
Please enter the word that you see below.

I've provided training for the following organisations:

•Brunel University - Student Complaints Department - 6 day Mediator Training course

•Harrow Samaritans - Questioning Skills workshops

•Eastern Region of Community Health Councils - Mediation Awareness and Mediation Skills

•Herts Young Homeless group - 6 day Mediator Training course

•Various Community Mediation services - Further/ Advanced mediation skills

•London Borough of Bromley: Special Educational Needs Mediation Awareness

•On behalf of Mediation UK: Special Educational Needs Practitioners workshop

•Lewisham Action for Mediation Project (LAMP), London - 6 day Mediator Training course

Other Training and Consultancy:

•London Borough of Hillingdon Federation of Tenants and Residents Association members: Committee skills training, Capacity Building workshops

•London Borough of Hillingdon staff: Introduction to Mediation and Related Skills

•Orchard & Shipman plc: Mediation Awareness and Communication Skills for responding to clients in non-actionable, low level anti-social behaviour disputes

•London Borough of Hillingdon Neighbourhood Wardens: Conflict Management

•Metropolitan Police, Hillingdon - Mediation Awareness Training for Police Officers and Police Community Support Officers in Safer Neighbourhood Teams

•Cranford Community College - Conflict Management Skills for Learning Mentors and Pastoral Support Staff

•Hillingdon AIDS Response Trust Staff - Conflict Management Skills for staff and volunteers

•De Montfort University, Leicester - Conflict Management Skills for student support staff

•Hillingdon Association of Voluntary Services - Dealing with Difficult Behaviour

Click on the links below for descriptions of a sample of the kinds of exercises that might be included on a course or workshop:

4-Word-Build

Listening for Facts and Feelings

"I did a 1 hour workshop where I presented your Facts and Feelings Listening Exercise. We learned so much about how we listen and the consequences of not listening well that I was asked to purchase your book and have another Listening Meeting.
My team just launched a project that could have whipped the team members and executives into a tremendous conflict. I required everyone to follow your rules for listening and it has been the best implementation we have had in 10years.

Thank you for your generous and comprehensive communications and conflict resolution information."

Angela - Information Technology & Systems VP

Does he take sugar?

The training involves individual work, pair work, group work, some games and in some workshops, art based work and dance may be incorporated. Preferences will be discussed with all clients at the time of commissioning.

'Packaged' courses for Individuals:

These are the latest workshops that I am running in my role as Director of Hillingdon Community Mediation.

Dates of these can be found by clicking on the link below for more information.

Foundation Workshop 1: Learning from difficult relationships - This foundation workshop has to be completed before attendance at workshops 2 or 3.

Workshop 2: Effective Communication Skills

Workshop 3: Learning to Grow through Conflict

Click here for information on these workshops.

Venue for all the above Workshops:

St Andrew's Church Centre, Mount Park Road, Ealing, London, W5 2RS

Training requests from outside of the United Kingdom are welcome.

Return from Training to Communication and Conflict Home Page