CAOS Effective Communication for Conflict Resolution

A Guide to Effective Communication for Conflict Resolution introduces the 9 Principles that are also described on this site to help the reader develop a 'mindfulness' in relation to their communication in a way that supports the resolution of conflict. In this book 

Alan shares his observations and learnings from working as a Mediator and Conflict Coach with regard to the ways that people become stuck in unresolved conflict but also how they go on to create more effective ways forward in their difficult situations. 

"I think you put together so well all the essential components of
conflict transformation in a way which people can relate to and
understand. A brilliant book and I will recommend it to everyone."  

Jo Berry  - BuildingBridgesForPeace.org


Communication and Conflict BLOG

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Welcome!

This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.

I hope they are of interest to you.

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Websites relating to Communication and Conflict

This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.

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4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.

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Questioning Skills to Support Effective Conflict Resolution

Effective questioning skills to support conflict resolution, open questions instead of suggestions, help people create a resolution that works for them.

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Learning, Connection and Insight - Treating conflict as an opportunity

Conflict as a positive opportunity for learning, connection and insight. Creating useful change and growth as a response to conflict.

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That we speak but not too often or for too long

That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication

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Books relating to Communication and Conflict

This page contains a list of books, all of which relate to supporting effective interpersonal communication and conflict resolution

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Impartiality in Mediation

This page discusses impartiality, an essential Underlying Philosophy of Mediation and of

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Listening Exercise - A listening skills activity: 'Facts and Feelings'

A listening exercise which enables participants to reflect on the experience of listening and being listened to and what this tells us about effective listening.

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Assumptions - A Communication and Conflict TRAINING EXERCISE

This page describes a training exercise used to explore the assumptions we make about others when we meet them and how this affects communication and conflict.

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I-statements - Wonderful reinforcement material for students of all ages

This was awesome! A great supplement to what I already teach. I can't wait to post it on my website! You are doing a great service. Thank you! Thank You!

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That we speak for ourselves using 'I-statements'

That we speak for ourselves using I-statements, Principle 5 of the Principles of Effective Communication

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Using I-statements in effective communication and conflict resolution

Why and how I-statements support effective communication and conflict resolution. Examples of I-statements to illustrate. Use in relationships, for couples, workplace communication, community issues.

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Rescuer Syndrome and how it hinders conflict resolution

The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

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Listening and its importance in effective conflict resolution

Effective listening - It's not just down to eye contact and nodding!

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That we don't interrupt one another - Effective Communication

That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall

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Treat each other with respect

That we treat each other with respect, Principle 1 of the Principles of Effective

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Workplace Bullying Allegations - How to Deal With Them Effectively

Deal with workplace bullying allegations effectively. Workplace disputes often involve allegations of bullying. This 56 page Handbook helps you support resolution whether the situation is your own or it involves someone you are supporting.

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Examples of Ineffective and Effective Workplace Communication

When I look back on what work experiences I have loved as well as those I didn’t love as much, I find that whether I like a job or not has as much to do

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Principles of Effective Interpersonal Communication skills

Principles of effective interpersonal communication and how to apply them. This article explains The Principles of Effective Communication drawn from the experiences of mediation.

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Communication and Conflict

A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.

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Bullying in the workplace - How to respond effectively

Why is bullying in the workplace not dealt with effectively? Here's a way of responding that improves workplace relationships and resolves the issue of bullying.

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Taking a No-blame approach -What it Is and Why it Helps - for example in the NHS

How a No-blame approach, an Underlying Philosophy of Mediation, has benefits for the resolution of conflict, complaints and promotes individual and organisational learning.

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Effective Communication and Conflict e-book pdf

Communication and Conflict e-book - A pdf Guide to The Principles of Effective Communication and Conflict Resolution - just $7

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Conflict Coaching via Skype or FaceTime - UK based service

Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding. Conflict resolution, mediation, effective communication, creativity

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Skills Training in London and UK : Mediation and Conflict Coaching

Skills training in Mediation, Conflict Coaching and Effective Communication, Conflict Management from CAOS Conflict Management in London, UK

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Effective Communication For Conflict Resolution - A Guide

This Guide outlines principles of effective communication for conflict resolution. How mindful communication supports growth through conflict. Listening skills. Conflict as an opportunity for learning and change.

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Free e-book, Contemplations on Communication and Conflict

A free e-book - Contemplations on Communication and Conflict -7 articles on conflict resolution/interpersonal communication articles from the Newsletter archive.

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How To Be Constructively Angry - What is Constructive Anger?

This page explores how to be constructively angry in a way that leads to learning and change and not destructively angry through violence, abuse or vandalism. It compares examples of constructive expression of anger with destructive expression of anger.

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Resolving workplace disputes

This page explores resolution of workplace disputes via the use of the principles and practices described on the website.

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Summarising as a Practice in Effective Communication

This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.

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Communication and Conflict - further information about this website.

Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.

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Newsletter and RSS flyer - articles on conflict resolution

Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication

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What is Mediation?

This page looks at the approach to mediation taken by the website author and by his colleagues CAOS Conflict Management where he works.

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Confidentiality - importance for effective communication and conflict resolution

Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.

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Supporting empowerment as an Underlying Philosophy of Mediation

Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution

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Write a suitable "I" Statement

You are in the middle of serving a customer in a book shop and another customer comes up and demands that you help her get a book down from a high shelf.

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Nora Hanasy

Hi I am an artist and currently looking into assumptions and how there are many different versions of me out there that may be very different to how I

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Adult son is very upset about some of his belongings thrown out when he left for a year.

How do I talk to him when he looks through the garage for things of his are gone. I am always blamed and we end up fighting. I have to let him in the

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The Three "Gays"

Once I worked with a lesbian couple and one day, one of them said, of something in the workplace she thought was stupid, Well that's gay! I did a double-take,

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That we have the right to pass, to not have to take part

That we have the right to pass, Principle 3 of the Principles of Effective Communication

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Are you UK-based and  looking for mediation, conflict coaching or training in communication and/or conflict resolution related issues?

If so, please contact Alan via his organisation website at CAOS Conflict Management