Here's a sample video from the Communication and Conflict youtube channel: Why Using I-statements Helps to Create More Effective Communication and Conflict Resolution!


Communication and Conflict BLOG

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Welcome!

This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.

I hope they are of interest to you.

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Assumptions we make about others. A TRAINING EXERCISE to explore this

This page describes a conflict management training exercise used to explore the assumptions we make about others when we meet them.

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Listening Exercise - A listening skills activity: 'Facts and Feelings'

A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

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Using I-statements in effective communication

Why and how I-statements support effective communication and conflict resolution. Examples of I-statements to illustrate.

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4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.

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Rescuer Syndrome and how it hinders conflict resolution

The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

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Resolving workplace disputes

This page explores resolution of workplace disputes via the use of the principles and practices described on the website.

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Summarising as a Practice in Effective Communication

This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.

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Communication and Conflict - further information about this website.

Additional information about the Communication and Conflict website and the importance of effective communication skills for conflict resolution in relationships.

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Websites relating to Communication and Conflict

This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.

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Newsletter and RSS flyer - articles on conflict resolution

Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication

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What is Mediation?

This page looks at the approach to mediation taken by the website author and by his colleagues CAOS Conflict Management where he works.

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Bullying in the workplace - How to respond effectively

Why is bullying in the workplace not dealt with effectively? Here's a way of responding that improves workplace relationships and resolves the issue of bullying.

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Confidentiality - importance for effective communication and conflict resolution

Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.

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Communication and Conflict

A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.

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Books relating to Communication and Conflict

This page contains a list of books, all of which relate to supporting effective interpersonal communication and conflict resolution

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Supporting empowerment as an Underlying Philosophy of Mediation

Why supporting empowerment is a crucial aim in mediation and any approach to effective conflict resolution

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Skills Training in the UK : Mediation and Conflict Coaching

Mediation, Conflict Coaching and other Skills training, from CAOS Conflict Management in London, UK including effective communication skills courses

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Write a suitable "I" Statement

You are in the middle of serving a customer in a book shop and another customer comes up and demands that you help her get a book down from a high shelf.

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Nora Hanasy

Hi I am an artist and currently looking into assumptions and how there are many different versions of me out there that may be very different to how I

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Adult son is very upset about some of his belongings thrown out when he left for a year.

How do I talk to him when he looks through the garage for things of his are gone. I am always blamed and we end up fighting. I have to let him in the

Continue reading "Adult son is very upset about some of his belongings thrown out when he left for a year."

The Three "Gays"

Once I worked with a lesbian couple and one day, one of them said, of something in the workplace she thought was stupid, Well that's gay! I did a double-take,

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How To Be Constructively Angry

This page explores how to be constructively angry in a way that leads to learning and change and not destructively angry through violence, abuse or vandalism.

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That we have the right to pass, to not have to take part

That we have the right to pass, Principle 3 of the Principles of Effective Communication

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Taking a No-blame approach -What it Is and Why it Helps - for example in the NHS

How a No-blame approach, an Underlying Philosophy of Mediation, has benefits for the resolution of conflict, complaints and promotes individual and organisational learning.

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Why interpreting body language doesn't lead to effective communication

How interpreting body language and other non-verbal behaviour leads to disconnection between people.

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A Guided Visualisation to Help you Resolve any Conflict in your Life

This page provides a guided visualisation to help you respond more effectively to any conflict you have in your life

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Workplace Bullying Allegations - How to Handle them Effectively

56 page Handbook - Deal with workplace bullying allegations effectively, whether the situation is your own or it involves someone you are supporting

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London Mediation Training Course - CAOS Conflict Management

The London Mediation Training Course run by CAOS Conflict Management draws upon all the information, philosophies, principles and communication skills described on this website.

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Principles of Effective Interpersonal Communication skills

Principles of effective interpersonal communication and how to apply them. This article explains The Principles of Effective Communication drawn from the experiences of mediation.

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Questioning skills to support effective conflict resolution

This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.

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Conflict as a Problem to be Avoided - An Ineffective Response to Conflict

This page looks at the ineffective approach to conflict which treats it as a problem, something to be feared or avoided. Ultimately, this approach does not resolve it.

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How labels we give to others affect communication and conflict resolution

This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.

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That we don't interrupt one another - Principles of Effective Communication

That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall

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Examples of Ineffective and Effective Workplace Communication

When I look back on what work experiences I have loved as well as those I didn’t love as much, I find that whether I like a job or not has as much to do

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Treat each other with respect

That we treat each other with respect, Principle 1 of the Principles of Effective

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Listening and its importance in effective conflict resolution

Effective listening - It's not just down to eye contact and nodding!

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Ownership - an Underlying Philosophy of Mediation

This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution

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The Video Lounge - Promoting Mindful Communication, Growth Through Conflict!

This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.

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Conflict Coaching in person or via Skype

Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding.

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Conflict - Effective and ineffective responses

The 3 main approaches to conflict and how each one has different implications for the likelihood of resolution.

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