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Credentials don't really 'count' in Mediation : Communication and Conflict Newsletter
August 15, 2010

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Newsletter - Mediation Qualification

Mediation Qualification? Credentials don't count in mediation!
(....or how the belief that our 'background' or 'qualifications' rather than direct experience and continuous learning are more important leads to a very different perspective on what constitutes effective mediation.....)

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Hi Everyone!

Welcome to Newsletter no.26 - August 2010

This article has now been updated and republished on LinkedIn at the following web address: Credentials don't count in mediation

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Credentials, status, CV's etc. - they don't count in mediation.

Connect with Alan on LinkedIn

or his Twitter page @alan_sharland

Besides being the author of the Communication and Conflict website Alan is Director of CAOS Conflict Management Tel. +44 20 3371 7507

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Quotation Corner:

Therefore the sage goes about doing nothing, teaching no-talking

The ten thousand things rise and fall without cease,

Creating, yet not possessing,

Working, yet not taking credit.

Work is done, then forgotten

Therefore it lasts forever.

Chapter 2 of the Tao Te Ching - Lao Tsu, translated by Gia-Fu Feng and Jane English

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Free e-book - Contemplations on Communication and Conflict (click the link to download)

This e-book is an archive of some of the early observations and anecdotes I have written for these newsletters, but now collected together in a free downloadable e-book, my aim being to make them more accessible than for you to have to scan through various web pages to read them.

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Some links that you may find interesting...... is an excellent resource of information relating to mediation. There are articles, links to websites and blogs as well as the possibility of locating mediators in your area. - is a comprehensive guide to information about Self Improvement, Personal Growth and Self Help on the Internet. It is designed to be an organized directory, with articles and references to thousands of other Web Sites on the World Wide Web. is a rich source of information, quotes and support to enable us to find and be true to ourselves.

Oh Wow This Changes Everything is a great site with an enormous number of links to articles about different aspects of effective communication and conflict resolution. Definitely worth a could be there for hours! helps people, like yourself, create change in their life and business. They share fun stress management strategies and personal development articles.

New This site is sooo full of great links and resources relating to Co-operative Communication skills - I would very much recommend it.

Learning Supersite is a fascinating site dedicated to the development of informal learning. "A new approach to learning, the Learning Supersite is a venue that provides personal learning community, but with state-of-the-art Web technologies."

Transforming Conflict is an excellent organisation which works with young people, and adults, in educational settings, promoting restorative approaches to conflict.

Aik Saath This is an amazing and interesting website, quite besides the work of Aik Saath that it promotes. Aik Saath works to promote conflict resolution skills in young people and the development and support of racial harmony in Slough, UK and its surrounding areas.

Would you like to build your own website?.....this is how I built mine... I Love SBI!

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