CAOS Effective Communication for Conflict Resolution

A Guide to Effective Communication for Conflict Resolution introduces the 9 Principles that are also described on this site to help the reader develop a 'mindfulness' in relation to their communication in a way that supports the resolution of conflict. In this book 

Alan shares his observations and learnings from working as a Mediator and Conflict Coach with regard to the ways that people become stuck in unresolved conflict but also how they go on to create more effective ways forward in their difficult situations. 

"I think you put together so well all the essential components of
conflict transformation in a way which people can relate to and
understand. A brilliant book and I will recommend it to everyone."  

Jo Berry  - BuildingBridgesForPeace.org


CAOS Conflict Management

Alan Sharland, author of the Communication and Conflict website is Director of CAOS Conflict Management, a London based organisation providing mediation, conflict coaching, mainly in the London area or via Skype, and training and consultancy in conflict management services nationally across the UK.


Would you like to train to be a Mediator.....

Do you live in or around London, UK?

Would you like to attend the
CAOS Conflict Management
Mediation Skills Training Course?


The music on this video is Waking the Spirits by Bob Holroyd

We are offering one of the most reasonably priced courses available.

We want to make mediation an accessible skill for as many people as possible to learn because it doesn't just teach you the skills of mediation - you learn a lot about yourself too.

"I was ... able to make discoveries about my own attitude to conflict. While my primary goal in undertaking this training was to gain the credentials to be a university mediator, the impact this training has had on other aspects of my professional and personal life have been huge." - Dr Mary Richards - Brunel University


Want to know more about CAOS Conflict Management?

Click on the logo below for further details of CAOS Conflict Management and the services it provides:


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Purchase the CAOS Conflict Coaching Clients Handbook for just £4!

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The Handbook outlines:

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Are you UK-based and  looking for mediation, conflict coaching or training in communication and/or conflict resolution related issues?

If so, please contact Alan via his organisation website at CAOS Conflict Management