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Promoting Mindful Communication, Growth Through Conflict.
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This Communication and conflict blog will bring you web page updates and observations on communication and conflict in daily life as well as other information and links to useful resources.
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4-word-build - a conflict resolution exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
Alan Sharland provides conflict coaching via Zoom, Skype, FaceTime, telephone or in person.
Communication and Conflict book - A Guide to Effective Communication for Conflict Resolution
Conflict Coaching - 1-to-1 support for people who are experiencing a difficult relationship or unresolved conflict to create more effective ways of responding. Conflict resolution, mediation, effective communication, creativity
This page considers the impact of labels and preconceptions on the effectiveness of communication and conflict resolution.
Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication
At work, you propose a solution to a problem, your boss doesn't acknowledge what you suggested, but a few minutes later a co-worker offers the same idea
This page explores how to be constructively angry in a way that leads to learning and change and not destructively angry through violence, abuse or vandalism. It compares examples of constructive expression of anger with destructive expression of anger.
How interpreting body language and other non-verbal behaviour leads to disconnection between people.
Skills training in Mediation, Conflict Coaching and Effective Communication, Conflict Management from CAOS Conflict Management in London, UK
This page gives examples of images such as GIFs and jpg files that relate to effective communication and conflict resolution topics
This page provides a guided visualisation to help you respond more effectively to any conflict you have in your life
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.
Principles of effective interpersonal communication and how to apply them. This article explains The Principles of Effective Communication drawn from the experiences of mediation.
Why is bullying in the workplace not dealt with effectively? Here's a way of responding that improves workplace relationships and resolves the issue of bullying.
This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.
A free e-book - pdf -7 articles on conflict resolution/interpersonal communication written by an experienced mediator and conflict coach.
Deal with workplace bullying allegations effectively. Experienced mediator explains how broken workplace relationships can be successfully repaired.
This page explores resolution of workplace disputes via the use of the principles and practices described on the website.
Podcasts about conflict resolution, conflict related sayings and quotes, bullying, effective communication and other related topics
That we do not interrupt one another, Principle 2 of the Principles of Effective Communication, mediation, mediators, Voltaire, Stephen R.Covey, Andrew G.Marshall
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
Effective listening - It's not just down to eye contact and nodding! In fact they don't represent active listening at all.
Effective questioning skills to support conflict resolution, open questions instead of suggestions, help people create a resolution that works for them.
Why and how I-statements support effective communication and conflict resolution. Examples of I-statements to illustrate. Use in relationships, for couples, workplace communication, community issues.
This page looks at a no-blame approach to workplace bullying and its effectiveness and introduces the book 'How to Resolve Bullying in the Workplace'.
This page describes a training exercise used to explore the assumptions we make about others when we meet them and how this affects communication and conflict.
Conflict as a positive opportunity for learning, connection and insight. Creating useful change and growth as a response to conflict.
That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication
This page contains a list of books, all of which relate to supporting effective interpersonal communication and conflict resolution
This page discusses impartiality, an essential Underlying Philosophy of Mediation and of
A listening exercise which enables participants to reflect on the experience of listening and being listened to and what this tells us about effective listening.
This was awesome! A great supplement to what I already teach. I can't wait to post it on my website! You are doing a great service. Thank you! Thank You!
That we speak for ourselves using I-statements, Principle 5 of the Principles of Effective Communication
That we treat each other with respect, Principle 1 of the Principles of Effective
When I look back on what work experiences I have loved as well as those I didn’t love as much, I find that whether I like a job or not has as much to do
How a No-blame approach, an Underlying Philosophy of Mediation, has benefits for the resolution of conflict, complaints and promotes individual and organisational learning.
This Guide outlines principles of effective communication for conflict resolution. How mindful communication supports growth through conflict. Listening skills. Conflict as an opportunity for learning and change.
This page describes the practice and purpose of summarising in effective interpersonal communication and conflict resolution.
Join our new
(6 x 2 hour sessions on Zoom)
Learn about the CAOS Model of Conflict Coaching, the first to be developed in the UK in 2008 and one that does not have to be connected to ongoing mediation but can be simply a 'stand alone' support service for individuals.
Open to non-UK attendees - visit the link above for more details and to register your interest.