CAOS Effective Communication for Conflict Resolution

A Guide to Effective Communication for Conflict Resolution introduces the 9 Principles that are also described on this site to help the reader develop a 'mindfulness' in relation to their communication in a way that supports the resolution of conflict. In this book 

Alan shares his observations and learnings from working as a Mediator and Conflict Coach with regard to the ways that people become stuck in unresolved conflict but also how they go on to create more effective ways forward in their difficult situations. 

"I think you put together so well all the essential components of
conflict transformation in a way which people can relate to and
understand. A brilliant book and I will recommend it to everyone."  

Jo Berry  -

Communication and Conflict in different areas of our lives

We may experience unresolved conflict in any area of life. The Principles of Effective Communication and Underlying Philosophies of Mediation are employed to explore and consider any areas of life in which conflicts have occurred and how they may be responded to constructively where they have had a history of destructive responses.

As you go through the different pages giving examples of different areas in which unresolved conflict can occur, I think you will start to see that ineffective and destructive responses take a similar form in all these situations and how awareness of the Principles, Underlying Philosophies and the skills of Listening, Summarising and Questioning enable a return to constructive responses to occur.

Click on a link below to go to the area that is of interest to you:

Communication and Conflict in ....

The Helping Professions

Within the Helping Professions I include the following: Social Workers, Housing Officers, Police Officers, Teachers, Noise Team officers and any agency officers that may be drawn into disputes between members of the public through their role.


While we have high expectations of schools to 'teach children to live in society'...... the responsibility is elsewhere..... and it's not in the Family either.

The Workplace

The workplace is an area in which most people experience occasional or continual destructive responses to conflict. The Principles and Philosophies described on this site provide ways of understanding and improving the effectiveness of the communication and conflict resolution that occurs in the workplace.

These links take you to example areas in which the Principles of Effective Communication and Conflict Resolution can be applied but of course they apply in any area of human interaction not just those listed above.

Buy The Guide and get an e-booklet describing the skills used in effective conflict resolution practice for free!

The Guide to the Principles of Effective Communication and Conflict Resolution e-book.

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Buy The Guide for just $12 and get a FREE COPY of Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution.

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Are you UK-based and  looking for mediation, conflict coaching or training in communication and/or conflict resolution related issues?

If so, please contact Alan via his organisation website at CAOS Conflict Management 

Putting Effective Communication and Conflict Resolution into practice:

If you like the approach described on this site that supports the resolution of conflict and promotes effective, mindful communication, you may want to visit Alan's organisation website at CAOS Conflict Management.

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Click here to visit the CAOS website

CAOS Conflict Management provides:

Please CONTACT CAOS if you have an enquiry about any of these services or


020 3371 7507

Here's a Handbook to help you practise more effective communication and to review and improve how you are responding to unresolved conflict:

CAOS Conflict Coaching Clients handbook

The CAOS Conflict Coaching Clients Handbook

Buy Now for just £4! or click on the image to find out more.

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Train to be a Mediator with CAOS Conflict Management: