Here's a sample video from the Communication and Conflict youtube channel: Why Using I-statements Helps to Create More Effective Communication and Conflict Resolution!

Examples of Ineffective and Effective Workplace Communication

(Tell me YOUR experiences of workplace communication and have them published on this site)

When I look back on what work experiences I have loved as well as those I didn’t love as much, I find that whether I like a job or not has as much to do with the people that I am working with (and for) as it has to do with the actual work I’m doing. For me, whether a work environment is conducive to good communication or not can really make or break a job.

Are you experiencing difficulties communicating with someone? Perhaps at work with your boss, or your colleagues, or at home with your partner, children or other family members? Is there an unresolved conflict that you are struggling with?

Guide to Effective Communication and Conflict Resolution

Buy The Guide to The Principles of Effective Communication and Conflict Resolution for just $7, and learn the insights gained from the practices of Mediation and Conflict Coaching that can help you communicate better and create new ways to resolve your conflict.

There's also a FREE COPY of the e-booklet Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution with every purchase of The Guide.

Build Trust Between Colleagues

An example of a particularly poor workplace environment that I experienced was one in which the manager and director discussed little with the rest of the office, preferring to make decisions and give instructions without the aid of actually conversing with their employees.

I remember being frustrated that I did not have the authorization to make even insignificant resolutions without first running it past someone “in charge,” and I believe the manager herself resented the constant onslaught of employees who were essentially asking for permission to perform basic job duties. Needless to say, the rate of employee turnover was high, and I, myself, moved on to greener pastures within a matter of months.

Foster Creativity

A few years after this particularly disastrous example of workplace communication (or lack thereof), I accepted a position that was far below my job qualifications with a company that I knew little about. Though the work was not something that I particularly relished, what I did appreciate was the confidence my supervisor placed in me that led me to expand my responsibilities while in my position.
At this company, I was working with a team that was working on a specific project that required us to perform certain tasks very methodically. My supervisor instructed us in the way that he wished the tasks performed and then left us to do those tasks without micromanaging us from the sidelines. When we ran into problems, we were given the authority to try to solve them on our own before getting him involved, which led to us developing some very creative solutions and helped him concentrate on more important duties.
Because of the trust he placed in us as well as the no-blame environment he fostered (we did occasionally create our own problems), the rest of the team and I developed a real loyalty to the organization and were able to add real creative value to the company.

Good Workplace Communication

Good workplace communication necessitates trust between employer and employee—administrators cannot look at their employees as children to be directed and employees cannot involve their supervisors in every decision or conflict that arises. When the various members of a company regard each other as colleagues and equals who can carry out their various responsibilities ably, effective communication is encouraged, employee satisfaction rises, and the organization as a whole benefits.

This post was brought to you by our friends at, a leading provider of Business Communication Solutions

How to Resolve Bullying in the Workplace. Stepping out of the Circle of Blame to Create an Effective Outcome for All.

Click on the image or the link above to find out more.

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Workplace Communication.

Train to be a Mediator in the UK with CAOS Conflict Management. 

Based in London, the training is a 6-day course spread over 2 x 3-day sessions. Click the link above for details of our next course. 

CAOS is the UK based Conflict Management business run by Alan Sharland, creator of the Communication and Conflict website. 

Are you UK based and are looking for mediation, conflict coaching or training in communication and/or conflict resolution related issues?

If so, please contact Alan via his organisation website at CAOS Conflict Management