CAOS Effective Communication for Conflict Resolution

A Guide to Effective Communication for Conflict Resolution introduces the 9 Principles that are also described on this site to help the reader develop a 'mindfulness' in relation to their communication in a way that supports the resolution of conflict. In this book 

Alan shares his observations and learnings from working as a Mediator and Conflict Coach with regard to the ways that people become stuck in unresolved conflict but also how they go on to create more effective ways forward in their difficult situations. 

"I think you put together so well all the essential components of
conflict transformation in a way which people can relate to and
understand. A brilliant book and I will recommend it to everyone."  

Jo Berry  -

I loooovee I- Statements

by Brandon
(North Carolina)

I find that I-Statements really improve my communication. They are a great way to express how I'm feeling without the anger being expressed through my conversation. I feel happy after using them and have better relationships through the use of l-Statements!!

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Jun 13, 2016
by: Alan

Thanks Brandon, great that you find them so. They are definitely a more accurate and effective way of expressing ourselves even if we may sometimes forget to use them. As with all communication however, awareness of them and their usefulness is what's most important so that when needed we can draw upon that effectiveness.

Thanks again for your comment and Best Wishes


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Are you UK-based and  looking for mediation, conflict coaching or training in communication and/or conflict resolution related issues?

If so, please contact Alan via his organisation website at CAOS Conflict Management