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Promoting Mindful Communication, Growth Through Conflict.

Here is an example video from the channel:

HOW OUR LANGUAGE CAN ENTRENCH US IN A VICTIMHOOD MINDSET OR IT CAN HELP US RELEASE OURSELVES FROM IT!

Watch the video here......



London Mediation Training Course

The London Mediation Training Course run by CAOS Conflict Management is informed by the philosophies, principles and communication practices described on this website.

Alan Sharland, creator of this website is also Director of CAOS Conflict Management which runs mediation skills training courses for individuals in London, UK, 3-4 times a year as well as for organisations in other parts of the UK at other times. 

Below you will see a range of videos that describe what is involved in mediation and how it helps people to resolve conflict. There are 4 main videos as follows: 

Video 1: What IS Mediation? How Does Mediation Help People to Resolve Conflict? 

Video 2: What Does a Mediator Do and Why? 

Video 3: What Happens in a Mediation Meeting and Why? 

Supplemental Video: Why Do People Train to be a Mediator? Benefits of Mediation Training Beyond Learning the Process!

If you would be interested in training to be a Mediator with CAOS Conflict Management, please call 020 3371 7507 to discuss this or make contact with CAOS via the enquiry form at this link. (Takes you to a different website) 

CAOS London Mediation Training Course


So, here are the videos about the mediation process, and about the role of the mediator and training to become a Mediator.

Please make any comments below or on the youtube video(s) themselves if you transfer to youtube to watch them. 




The London Mediation Training course is a 6-day course spread over 2 x 3-day sessions which uses an experiential training approach to learning the skills involving individual, pair, group work as well as role plays. The focus is on continuous reflective learning and improvement so that this approach can be continued beyond the course and so that the course is not seen as the 'end point' but the starting point of the journey of continuous learning and development that is being a Mediator. 

CAOS also has a 'Learning Community of Mediators and Conflict Coaches' which come together via Skype for peer support sessions once a month. Individual mentoring and support for both mediation practice and mediation business development is also available post-training. 

When is the next London Mediation Training Course? 

Go to the CAOS Conflict Management London Mediation Training Course webpage to see the dates for the next course. 


Please note: If you do not live in the UK but would still be interested in attending our training we will be happy to offer you a 25% discount on the current price of the course if you quote COMMUNICATIONANDCONFLICT.COM when contacting us to book your place. 


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Join our new 

Online Training Course:

Introduction to Conflict Coaching Skills

(6 x 2 hr sessions on Zoom)

Learn about the CAOS Model of Conflict Coaching, the first to be developed in the UK in 2008 and one that does not have to be connected to ongoing mediation but can be simply a 'stand alone' support service for individuals. Next course late July 2020. Open to international attendees. 


Visit our

Podcast Page CAOS

on iTunes

CAOTICA Podcast about communication, conflict resolution, mediation.

Join our new 

ONLINE Introduction to Conflict Coaching Skills 

(6 x 2 hour sessions on Zoom)

Learn about the CAOS Model of Conflict Coaching, the first to be developed in the UK in 2008 and one that does not have to be connected to ongoing mediation but can be simply a 'stand alone' support service for individuals. 

Open to non-UK attendees - visit the link above for more details and to register your interest.


Resolving workplace bullying allegations. Workplace Mediation.

Purchase the book on Amazon in Kindle or Paperback: How to Resolve Bullying in the Workplace : Stepping out of the Circle of Blame to Create an Effective Outcome for All.