Sitemap

Welcome to the Communication and Conflict Sitemap which lists all the pages on the website. Thank you for visiting!

Home page

• related page: Why Communication and Conflict?

About the Author

• related page: How this website came to be.. - The history of how this website was built.

Principles of Effective Interpersonal Communication:

• Principle 1: That we treat each other with respect
• Principle 2: That we do not interrupt one another
• Principle 3: That we have the right to pass
• Principle 4: That we do not volunteer others
• Principle 5: That we speak only for ourselves (speak in the 'I' or 'I' statements)
• related page:Using 'I' statements
• Principle 6: That we speak, but not too often or for too long
• Principle 7: That we challenge the behaviour and not the person
• related page:Labels
• Principle 8: That we respect confidentiality
• Principle 9: That it is ok to make mistakes
• related page:Communication Mistakes as Opportunities for Learning

Effective Conflict Resolution which links to the Underlying Philosophies of Mediation:

• Ownership
• Empowerment
• Impartiality
• No-blame Approach


• related page: The No-blame approach and the Blame approach: Examples
• Confidentiality
• Adult-Adult relationship not Parent-Child

Conflict

• Conflict as Competition
• Conflict as a Problem
• Conflict as an opportunity for Learning, Connection and Insight

Skills used in effective communication and conflict resolution

• Listening
• Summarising
• Questioning

Mediation - this page describes the website author's approach to mediation, including the different stages of the process and comments about these relating to the Principles and Philosophies described elsewhere on the site.

Communication and Conflict in:

• The Helping Professions
• Schools
• The Workplace

The Rescuer Syndrome - A major obstacle to supporting effective conflict resolution

Books - See a selection of the books referred to on the site

Your Comments.. - See what people are saying about the site!

Video Lounge - Watch some inspirational videos.....

The Communication and Conflict Blog - Updates and edits of the site's pages

Questions?.. - Do you have a question to ask about the site and its contents?

Talk to Alan - How to have a consultation with Alan via Skype

Training

• related page:4-word build - A consensus building and 'concept exploration' exercise.
• related page:Listening for Facts and Feelings

• related page:Does he take sugar? - An exercise to explore our assumptions and stereotypes and the basis for these.

• related page:Reflective Learning in Conflict Management and Communication Skills training.

Products - This page lists e-books and other resources available through the site:

• The Guide to the Principles of Effective Communication and Conflict Resolution - Read more about this e-book through which you can learn how to make the Principles discussed on this website part of your normal communication practice.
• Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution. Find out more about this e-booklet which draws together the site's information about these useful skills.

Subscribe to the Free Monthly Newsletter - Sign up page

Newsletter Back Issues page

Newsletter Articles that have now become web pages:

• My body language, my tone of voice, the colours I'm wearing.... They don't mean a thing.

Link to this site - suggested code and text available to copy and paste onto your site.

I hope the Sitemap helps you to find what you are looking for. If you still have questions please feel free to contact me via the Questions?.. page or do a search below....