Welcome to the Communication and Conflict Sitemap which lists all the pages on the website. Thank you for visiting!

Home page

About the Author

Principles of Effective Interpersonal Communication:

Effective Conflict Resolution which links to the Underlying Philosophies of Mediation:


Skills used in effective communication and conflict resolution

Mediation - this page describes the website author's approach to mediation, including the different stages of the process and comments about these relating to the Principles and Philosophies described elsewhere on the site.

Communication and Conflict in:

The Rescuer Syndrome - A major obstacle to supporting effective conflict resolution

Books - See a selection of the books referred to on the site

Your Comments.. - See what people are saying about the site!

Video Lounge - Watch some inspirational videos.....

The Communication and Conflict Blog - Updates and edits of the site's pages

Questions?.. - Do you have a question to ask about the site and its contents?

Talk to Alan - How to have a consultation with Alan via Skype


Products - This page lists e-books and other resources available through the site:

Subscribe to the Free Monthly Newsletter - Sign up page

Newsletter Back Issues page

Newsletter Articles that have now become web pages:

Link to this site - suggested code and text available to copy and paste onto your site.

I hope the Sitemap helps you to find what you are looking for. If you still have questions please feel free to contact me via the Questions?.. page or do a search below....

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Join our new 

ONLINE Introduction to Conflict Coaching Skills 

(6 x 2 hour sessions on Zoom)

Learn about the CAOS Model of Conflict Coaching, the first to be developed in the UK in 2008 and one that does not have to be connected to ongoing mediation but can be simply a 'stand alone' support service for individuals. 

Open to non-UK attendees - visit the link above for more details and to register your interest.