A Guide to Effective Communication for Conflict Resolution introduces the 9 Principles that are also described on this site to help the reader develop a 'mindfulness' in relation to their communication in a way that supports the resolution of conflict. In this book
Alan shares his observations and learnings from working as a Mediator and Conflict Coach with regard to the ways that people become stuck in unresolved conflict but also how they go on to create more effective ways forward in their difficult situations.
"I think you put together so well all the essential components of
conflict transformation in a way which people can relate to and
understand. A brilliant book and I will recommend it to everyone."
Jo Berry - BuildingBridgesForPeace.org
by Sue Bee
(NZ)
You are in the middle of serving a customer in a book shop and another customer comes up and demands that you help her get a book down from a high shelf.
You are working as a librarian and a lady is standing in front of you looking extremely confused.
For each of the following situations write a suitable "I" statement. Examples please!
Comments for Write a suitable "I" Statement
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Are you UK-based and looking for mediation, conflict coaching or training in communication and/or conflict resolution related issues?
If so, please contact Alan via his organisation website at CAOS Conflict Management